Wendy B. Campbell
Kingston
Summary
Customer Service Specialist and Brand Advocate with 2+years of experience managing inbound sales calls and assisting in supervising team. Motivated, detail-oriented and strong leader with the ability to teach with patience. Skilled communicator whom is approachable and friendly with hands-on experience organizing and drafting emails , keeping record of files and other administrative duties. currently pursuing a degree in Paralegal Studies (since 2025), while working in a dynamic customer service role. Eager to apply academic knowledge and real-world experience to contribute to resultsdriven customer service team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist temporary contract
Cardinal Law
Kingston
2024.06 - 2024.07
- Managed front desk operations and maintained a welcoming environment for clients.
- Answered incoming calls and directed them to appropriate legal staff.
- Scheduled appointments and coordinated calendars for attorneys and clients.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Ensured cleanliness and organization of the reception area to maintain a professional
Customer Service/ Sales Representative
Humach
2023.01 - 2024.01
- Successfully maintained relationships with over 50 high profile clients, ensuring retention and fostering business growth.
- Resolved client complaints and issues by providing immediate solutions, resulting in a membership sales and retention.
- Handle inbound calls, outbound calls, booking, cancelling and rescheduling of appointments for customers
Brand Advocate
Hinduja Global Solutions
2022.01 - 2023.01
- Experienced in managing schedules and calendars using digital tools and software.
- Handled inbound and outbound calls, maintaining clear communication between clients and internal teams, improving overall service efficiency.
- Able to adapt to new systems, tasks, or customer needs, thriving in fast-paced and changing environments.
- Capable of balancing day-to-day responsibilities with long-term projects, ensuring that no task is overlooked.
- Generate sales leads, Meet and Exceed KPI's
Reservation Specialist
Alorica
2019.01 - 2020.01
- Handle inbound calls, bookings, cancellations and reschedule reservations
- Generate sales and boost company profits
Education
Associate (ASc) - Paralegal Studies
UNIVERSITY OF THE COMMONWEALTH CARIBBEAN
2025.09 - 2025.08
Skills
- Office Administration
- Public Relations
- Teamwork
- Time Management
- Effective Communication
- Critical Thinking
- Data entry
- Appointment scheduling
- Customer service
- Confidentiality protocols
- Greeting and seating clients
- Multi-line telephone skills
- Meeting preparation
- File management
- Customer/Client relations
- Clerical support
- Reception desk management
- Scheduling appointments
- Microsoft office specialist certified
Certification
- Customer Service Professional, Heart/NSTA Trust, 01/01/20
- Nursing Assistant, IIRQ, 01/01/18, 01/01/20
- CSEC, The Queens School, 01/01/13
Timeline
Associate (ASc) - Paralegal Studies
UNIVERSITY OF THE COMMONWEALTH CARIBBEAN
2025.09 - 2025.08
Receptionist temporary contract
Cardinal Law
2024.06 - 2024.07
Customer Service/ Sales Representative
Humach
2023.01 - 2024.01
Brand Advocate
Hinduja Global Solutions
2022.01 - 2023.01
Reservation Specialist
Alorica
2019.01 - 2020.01