DORIAH HINES
Nain
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services
Manchester
01.2023 - 06.2024
- Assisted customers with payment tracking
- Assisted customers with appointments scheduling
- Assisted customers with any questions or queries they had
- Informed customers about different offers available.
Kitchen Lead
Shrimp Basket
1500 McKenzie Street, Foley, Alabama
01.2022 - 09.2022
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
Assistant Inventory Clerk
Burger King Headquarters
Kingston
05.2017 - 08.2017
- Supported accurate inventory management with weekly and monthly cycle counting
- Corrected warehouse overages, shortages and damages with minimal oversight
- Assisted with efficient department operations by coordinating materials transfers between teams.
Customer Service Representative
Electoral Office of Jamaica
Brunswick Avenue, Spanish Town
06.2014 - 08.2014
- Enhanced customer satisfaction with fast, knowledgeable service
- Assisted customers with National ID collection.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Of Arts - Communication Studies
Northern Caribbean University
Mandeville, Manchester 08.2024
Skills
- Effective communication
- Public speaking
- Social media management
- Customer service
- Critical thinking
- Project management
- Team collaboration
- Time management
- Conflict resolution
Timeline
Customer Service Representative
Sutherland Global Services
01.2023 - 06.2024
Kitchen Lead
Shrimp Basket
01.2022 - 09.2022
Assistant Inventory Clerk
Burger King Headquarters
05.2017 - 08.2017
Customer Service Representative
Electoral Office of Jamaica
06.2014 - 08.2014
Bachelor Of Arts - Communication Studies
Northern Caribbean University