Dominic Smith
Greater Portmore,Jamaica
Summary
To further my professional career while enhancing the company productivity, also to secure a position with a stable and profitable organization, where I can grow and be a member of a team and utilize my business experience and skills to the fullest.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Intelcia
Kingston
03.2023 - 09.2023
- Recommended upgrades or additional features that could enhance user experience.
Customer Service Executive
Continuum Jamaica
Portmore
08.2022 - 10.2022
- Identified transaction errors when debits and credits did not balance.
- Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
Front Desk Receptionist
Uptown Brokage Realtor (UTB)
Kingston
02.2020 - 01.2022
- Updated customer information in databases regularly to ensure accuracy of records.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Sales Representative
Centerfield Jamaica
Kingston
03.2019 - 02.2020
Customer Service Representative
Conduent Montego bay Jamaica
12.2017 - 04.2018
- Booked transportation and hotel reservations using computer or telephone.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Customer Service Representative
Hinduja Global solution (HGS)
12.2016 - 12.2017
Chef /Line Cook
Waves Beach Restaurant
02.2016 - 10.2016
- Culinary work experience
- Selected and developed recipes and planned menus, driving consistent food quality and production.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Hotel Waiter
The Pegasus hotel
05.2015 - 12.2015
- Culinary work experience
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Ensured that dining areas were kept clean and organized during shifts.
Education
Certification in Culinary Arts - Culinary Arts
Heart Trust NTA
Kingston Jamaica 11-2015
High School Diploma -
Bridgeport High
Portmore Jamaica 07-2011
Skills
- Excellent Interpersonal skills
- Technical Skills
- Dependability
- Scheduling
- Inventory Supervision
- Basic Cooking Methods
- Customer Service
- Workflow Optimization
Personal Qualifications
- Cxc General Proficiency
- English language
- Principle of Business (POB)
- Principle of Accounts (POA)
- History
- Informational Technology (IT)
- Social Studies
- NCTVET Level 1 and 2 Food preparation
- Graphic Design and web page design Level 1
Activities
Hobbies are Taekwon-Do, Swimming, Playing Dominos, reading and writing short stories // spoken word poems
Affiliations
- Taekwon-Do, Swimming
- Playing Dominos
- reading and writing short stories
- spoken word poems
- cooking
- spending time with family
Accomplishments
- Perfect attendance
- outstanding osat performance
- outstanding commitment to quality of service
Timeline
Customer Service Representative
Intelcia
03.2023 - 09.2023
Customer Service Executive
Continuum Jamaica
08.2022 - 10.2022
Front Desk Receptionist
Uptown Brokage Realtor (UTB)
02.2020 - 01.2022
Sales Representative
Centerfield Jamaica
03.2019 - 02.2020
Customer Service Representative
Conduent Montego bay Jamaica
12.2017 - 04.2018
Customer Service Representative
Hinduja Global solution (HGS)
12.2016 - 12.2017
Chef /Line Cook
Waves Beach Restaurant
02.2016 - 10.2016
Hotel Waiter
The Pegasus hotel
05.2015 - 12.2015
Certification in Culinary Arts - Culinary Arts
Heart Trust NTA
High School Diploma -
Bridgeport High
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