Dominic Evans
Kingston, Jamaica,01
Summary
Committed Pharmacist with experience in hospital, community and clinic pharmacy environments. Collaborative and customer-focused with proven ability to partner with multi-disciplinary teams to discuss medications and potential drug interactions. Excellent communication with passion for educating patients on medication therapies.
Excellent customer service skills with Experience in Retail and Hospitality and Tourism environments
Overview
12
12
years of professional experience
Work History
Pharmacist
Livewell Pharmacy
St. Catherine, Jamaica
05.2019 - Current
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Taught patients how to use medical devices such as glucose meters and oximeters.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
- Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
- Supervised work of pharmacy clerk and technicians to optimize service quality and productivity.
- Processed third-party insurance information for patients using Software and Software.
- Led team of Number in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Maintained appropriate drug records and completed reports as necessary.
- Conducted blood pressure screenings and counseled patients on hypertension.
- Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Monitored and counseled chronic disease patients to maximize treatment efficacy.
- Dispensed medications and communicated with prescribers regarding therapeutic incompatibilities.
- Communicated potential issues and reactions to specific medications for patients ranging from children and teenagers to adults and geriatrics.
- Collaborated with colleagues, technicians and leading pharmacists in effective prioritization and filling of orders.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Entered orders into database, verified insurance and prepared medications.
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Collaborated with physicians and other medical professionals to discuss and carry out orders.
- Responded to questions and discussed side-effects of specific brand-name and generic pharmaceuticals.
- Interpreted prescription orders, dispensed medications and counseled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
Pharmacist
National Health Fund
Kingston, Jamaica
12.2018 - 05.2019
- Delivered training on medical device use and storage to enhance support for different groups of patients.
- Verified safety and efficacy of medication usage by reporting adverse drug effects, medication errors and other quality issues.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Supervised work of pharmacy clerk and technicians to optimize service quality and productivity.
- Monitored and counseled chronic disease patients to maximize treatment efficacy.
- Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Educated patients about possible drug interactions and gave special administration instructions.
- Checked medication bottles for proper labeling before allocating to patients.
Hospital Pharmacy Intern
South Eastern Regional Health Authority
Kingston, Jamaica
09.2017 - 08.2018
- Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications.
- Counseled patients regarding proper intake of medications.
- Educated patients on proper medication use.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Adhered to all pharmacy laws and code of ethics.
- Performed technical processes required to dispense medications to patients.
- Helped achieve pharmacy business objectives by increasing sales and gross margins by Number%.
- Reconstituted oral liquids.
Front Desk Agent
Dune Resort
East Hampton, New York
05.2017 - 09.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used Software to process reservations, check-ins and check-outs.
- Entered customer data using Type software and updated information whenever patrons changed rooms.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Quickly answered calls and routed to proper guest or department using multiline phone system.
- Provided services efficiently and with high level of accuracy.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collaborated with Type and Type team members to handle guest requirements from check-in through check-out.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Executed positive demeanor to each and every visitor approaching front desk.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Answered customer telephone calls promptly and appropriately.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained transaction security by verifying payment cards against identification.
Hotel Reservations Agent
Sea Mist Resort
Myrtle Beach, South Carolina
05.2015 - 09.2015
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered customer data using Type software and updated information whenever patrons changed rooms.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Promoted hotel brand's loyalty program through Action.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
Customer Care Agent
Amazon (ACS A Xerox Company)
St. Catherine, Jamaica
09.2012 - 07.2013
- Answered constant flow of customer calls with up to Number calls in queue per minute.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Entered customer interaction details in Software to track requests, document problems and record solutions offered.
Education
Bachelor Of Pharmacy - Pharmacy
University Of Technology
Kingston, Jamaica 11.2017
Skills
- Medication Dispensing
- Managing Products
- Interpreting Orders
- FDA Drug Safety Guidelines
- Team Leadership
- Safety Understanding
- Pharmaceutical Sales and Services
- Drug Safety
- Medication Therapy Management
- Customer service, education, and counseling
- Directing pharmacy operations
- Promotion of Health and Disease Prevention
- Educating patients
- Superb customer service skills
Timeline
Pharmacist
Livewell Pharmacy
05.2019 - Current
Pharmacist
National Health Fund
12.2018 - 05.2019
Hospital Pharmacy Intern
South Eastern Regional Health Authority
09.2017 - 08.2018
Front Desk Agent
Dune Resort
05.2017 - 09.2017
Hotel Reservations Agent
Sea Mist Resort
05.2015 - 09.2015
Customer Care Agent
Amazon (ACS A Xerox Company)
09.2012 - 07.2013
Bachelor Of Pharmacy - Pharmacy
University Of Technology
Similar Profiles
Jason ZambranoJason Zambrano
CEO/Founder at LiveWell Phlebotomy servicesCEO/Founder at LiveWell Phlebotomy services
Kelsey CashKelsey Cash
Hospice Admissions Nurse/ Case Manager at Livewell HospiceHospice Admissions Nurse/ Case Manager at Livewell Hospice
Anna E. BissonnetteAnna E. Bissonnette
Clinic Coordinator at Livewell Medical ClinicClinic Coordinator at Livewell Medical Clinic