Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Store Manager
Klassy Kasuals Clothing
09.2017 - Current
Provide exceptional customer service, ensuring satisfaction and loyalty
Assess customer needs and deliver tailored fashion solutions
Manage store operations, including administration, inventory, and staff management
Report on buying trends, customer preferences, and profitability
Resolve customer complaints and staff grievances effectively
Housekeeper
Island Villas Jamaica: San Sky Resort
10.2015 - 01.2017
Assisted in the care of patients, educating them on wellness, diet, and treatments
Supported nursing staff with indirect patient care and day-to-day needs
Maintained cleanliness and organization in the villa and performed laundry duties
Beautician and Nail Technician
Tricia's Beauty Salon and Spa
01.2012 - 01.2014
Delivered a range of beauty services, including hair, nail treatments, facials, and waxing
Developed customer relationships, ensuring repeat business and referrals
Trained in makeup applications and skin care as part of a unisex salon operation
Education
Charles Clarkes Hospitality, Catering and Training Service -
Charles Clarkes Hospitality, Catering and Training Service
05.2013
St Mary Technical High School -
St Mary Technical High School
01.2008
Titchfield High School -
Titchfield High School
01.2007
Skills
Effective Communication
Customer Service Skills
Problem Solving Skills
Leadership
Teamwork
Timeline
Store Manager
Klassy Kasuals Clothing
09.2017 - Current
Housekeeper
Island Villas Jamaica: San Sky Resort
10.2015 - 01.2017
Beautician and Nail Technician
Tricia's Beauty Salon and Spa
01.2012 - 01.2014
St Mary Technical High School -
St Mary Technical High School
Titchfield High School -
Titchfield High School
Charles Clarkes Hospitality, Catering and Training Service -
Charles Clarkes Hospitality, Catering and Training Service
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