DJhane Downes
Green Island
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Representative
Phoenix Lead Company
01.2024 - Current
- Cold calling potential clients
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
Geriatric Nurse
Brenda Strafford Foundation Village of Hope
09.2023 - 02.2024
- Consulted and coordinated with health care team to assess, plan, implement, and evaluate patient care plans.
- Prevented complications in geriatric patients with complex medical histories by closely monitoring vital signs and other results, initiating timely interventions when needed.
- Prepared, administered and recorded prescribed medications and reported adverse reactions to medications or treatments in accordance with policy.
Invigilator
Kenilworth HEART Academy
08.2023 - 08.2023
- Improved exam security by implementing strict invigilation procedures and monitoring student behavior.
- Maintained a professional and quiet environment for optimal test-taking conditions, leading to increased concentration and better performance.
Invigilator
Green Island High School
06.2023 - 07.2023
- Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
- Managed time effectively during exams, enabling students to complete their tests without interruption or stress.
- Communicated clearly with students about exam rules and expectations, minimizing confusion and potential misconduct.
Geriatric Nurse
Heart of Gold Nursing Home
10.2022 - 03.2023
- Advocated for older adult patients, ensuring they received appropriate resources and services to maintain their wellbeing.
- Anticipated needs of aging adults and worked closely with multidisciplinary team to provide individualized care to elderly patients.
- Enhanced patient safety by conducting regular assessments and promptly addressing any signs of decline or potential complications.
Education
National Vocational Qualification of Jamaica - Geriatric Nursing - Allied Health Level 3
Montego Bay Community College
Westmoreland, Jamaica11.2024
National Vocational Qualification of Jamaica - Geriatric Nursing - Allied Health Level 2
Montego Bay Community College
Westmoreland07.2023
Certificate of Completion - CPR & AED, Standard First Aid
Jamaica Rescue Academy
Jamaica03.2023
High School Diploma -
Herbert Morrison Technical High
Montego Bay, Jamaica06.2022
Skills
- Verbal and Written Communication Skills
- Management Skills
- Teamwork
- Critical Thinking and Problem Solving Skills
- Computer Skills
- Customer Service skills
- Active Listening Skills
- Adaptability and flexibility Skills
- Interpersonal communication skills
- Product and service knowledge
Timeline
Customer Representative
Phoenix Lead Company
01.2024 - Current
Geriatric Nurse
Brenda Strafford Foundation Village of Hope
09.2023 - 02.2024
Invigilator
Kenilworth HEART Academy
08.2023 - 08.2023
Invigilator
Green Island High School
06.2023 - 07.2023
Geriatric Nurse
Heart of Gold Nursing Home
10.2022 - 03.2023
National Vocational Qualification of Jamaica - Geriatric Nursing - Allied Health Level 3
Montego Bay Community College
National Vocational Qualification of Jamaica - Geriatric Nursing - Allied Health Level 2
Montego Bay Community College
Certificate of Completion - CPR & AED, Standard First Aid
Jamaica Rescue Academy
High School Diploma -
Herbert Morrison Technical High
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