Diedre Anderson
Manchester
Summary
Hospitality Management graduate with hands-on experience in housekeeping, front desk operations, and customer service. Strong communicator with proven teamwork and organisational skills, capable of adapting to various roles. Dedicated to enhancing guest experiences and optimising hotel operations across departments.
Overview
4
4
years of professional experience
Work History
Receptionist
D&D Rubbershop
Mandeville
01.2023 - Current
- Oversaw daily front-office activities as the primary point of contact, delivering professional customer service in person and over the phone.
- Process customer payments securely, maintain accurate cash-handling procedures, and issue receipts.
- Maintain highly accurate records of customer profiles, service requests, and transaction histories.
- Coordinate communications between customers and the workshop team to ensure seamless service delivery and prompt enquiry resolution.
- Assess vehicle bushing rebuild requirements, explain service options, and provide transparent pricing estimates before work begins.
Housekeeper
La Quinta Inn and Suites by Wyndham
Sandusky, Ohio
05.2025 - 08.2025
- Prepared guest rooms to occupant-ready standards by thoroughly cleaning bathrooms, changing linens, and restocking amenities to meet hotel quality checks.
- Maintained cleanliness and presentation standards in guest rooms and public areas, contributing to positive guest experiences.
- Responded promptly to guest requests for additional towels and toiletries, enhancing overall comfort and satisfaction.
- Managed cleaning supplies inventory and notified supervisors of restocking needs to ensure uninterrupted service.
- Followed cleaning-chemical guidelines and safety procedures to protect guests and staff and ensure regulatory compliance.
Vice Principal's Secretary
Kingston College
Kingston
08.2022 - 12.2022
- Prioritized and distributed incoming memos and submissions and acted as a liaison between the Vice Principal and other departments.
- Managed incoming calls and screened visitors, ensuring inquiries were directed appropriately and information was conveyed clearly and professionally.
- Transcribed dictation and recordings accurately, producing clear reports, memos, and correspondence that supported efficient communication within the Vice Principal's office.
- Prepared and proofread reports, letters, and presentations using office software to support administrative functions.
- Organised and maintained filing systems, enhancing document retrieval and archiving processes for the Vice Principal's office.
Education
Bachelor of Science - Hospitality and Tourism Management (Travel and Tourism Emphasis)
Northern Caribbean University
Mandeville, Jamaica08-2026
Skills
- Front office management
- Client Relations and Customer Service
- Hospitality Operations
- Microsoft Office
- Organisational skills
- Time management
- Detail-oriented
- Team collaboration
- Event Planning and Coordination
Internships
Hospitality Intern, Tropics View Jamaica Jun 2026 - Jul 2026
- Completed a 240-hour rotation across front office, food & beverage, housekeeping, and events, supporting daily operations and guest services.
- Assisted with 20+ guest check-ins, reservations, and service inquiries weekly, delivering prompt, professional support that contributed to positive guest experience and efficient front office operations.
- Supported the planning and execution of 10+ meetings, conferences, and special events, coordinating event logistics, venue preparation, and guest assistance to ensure seamless event delivery.
- Collaborated with restaurant and kitchen teams to prepare and serve guests during peak service periods, maintaining food safety, quality, and service standards while supporting efficient operations.
- Prepared, cleaned, and inspected 10–15 guest rooms per shift, ensuring accommodations consistently met brand quality standards, improved room readiness, and enhanced overall guest satisfaction.
References
- Victorine Petrekin - Northern Caribbean University - 876-843-3153 - victorine.petrekin@ncu.edu.jm
- Dorenda Deer - Tropics View Jamaica - 876-412-4195
- Edward Morris - Northern Caribbean University - 876-884-3232 - emorris@ncu.edu.jm
Timeline
Housekeeper
La Quinta Inn and Suites by Wyndham
05.2025 - 08.2025
Receptionist
D&D Rubbershop
01.2023 - Current
Vice Principal's Secretary
Kingston College
08.2022 - 12.2022
Bachelor of Science - Hospitality and Tourism Management (Travel and Tourism Emphasis)
Northern Caribbean University