Diedre Anderson
Summary
Motivated college student, currently enrolled and seeking the opportunity to apply skills in whatever way possible to meet challenging work assignments and support the team. An enthusiastic and reliable individual, dedicated to providing excellent customer service with a smile. Considered hardworking, ethical, organized, and detail oriented, and is ready and able to take on any challenge using my problem solving and prioritization skills.
Overview
2
2
years of professional experience
Work History
Secretary/Assistant Manager
D&D Rubberworks
01.2023 - Current
- Order, dispense and organize office supplies for team use
- Organize and update file systems, keeping records easily retrievable
- Provides a positive customer experience with fair, friendly, and courteous service
- Receiving payments and issuing receipts, maintaining track of all monetary transactions
- Responsible for providing customers with a greater understanding of the type of service and products being provided, as well as the pricing associated with each item
- Overlook the company's day-to-day operations
- Distribution of employee's cheques on a weekly basis.
Food and Beverage Server
Six Flags Discovery Kingdom
05.2024 - 08.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and - professional during peak rush hours.
- Process payments, handle cash, and operate the point-of-sale (POS) system.
Vice Principal's Secretary
Kingston College
08.2022 - 01.2023
- Took direct dictation, read notes or listened to recordings and transcribed information
- Answer phone calls and direct calls to appropriate parties or take messages
- Organized and updated file systems, keeping records easily retrievable
- Prepare, reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software
- Proofread and edited documents and reports for staff
- Greet visitors and determine whether they should be given access to specific individuals
- Prioritized and distributed incoming memos, submissions and reports.
Education
4 CAPE Subjects -
Bachelor of Science - Tourism And Hospitality Management
Northern Caribbean University
2G82+75F, Mandeville, Jamaica08.2026
High School Diploma -
Merl Grove High
77-79 Constant Spring Road, Kingston, Jamaica, Jamaica07.2021
Skills
- Spreadsheet
- Word Processing
- Prioritization Skills
- Public Speaking
- Detail Oriented
- Organized
- Critical Thinking
- Leadership
- Problem Solving
- Creativity
- Guest Relations
- Food presentation
Volunteer Experience
- Bottom Leinster Seventh Day Adventist Church, 07/2018
- Kingston College, 08/2022
References
- Andre Dixon, Pastor, 876-550-9333/876-363-9788, pastor1akdixon@gmail.com
- Audith Lewis, Teacher, 876-771-1441/876-429-4666, audithb@yahoo.com
Timeline
Food and Beverage Server
Six Flags Discovery Kingdom
05.2024 - 08.2024
Secretary/Assistant Manager
D&D Rubberworks
01.2023 - Current
Vice Principal's Secretary
Kingston College
08.2022 - 01.2023
4 CAPE Subjects -
Bachelor of Science - Tourism And Hospitality Management
Northern Caribbean University
High School Diploma -
Merl Grove High
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