Diana Powell
Montego Bay,Saint James
Summary
Leveraging over 10 years of professional experience, this dedicated and hard-working individual possesses a strong background in customer communication, service, and retention. With a proven track record in delivering exceptional customer experiences, they are committed to utilizing their skills to contribute to the success of your organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Aviation Security Officer
Guardsman Limited
10.2022 - Current
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Assisted in the prevention of unauthorized access to restricted areas through effective implementation of access control procedures.
- Provided exceptional customer service while enforcing strict adherence to aviation security protocols, earning positive feedback from both passengers and colleagues.
- Prevented unauthorized items from entering secure areas by performing meticulous hand searches on selected luggage pieces when necessary.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
Housekeeper
Rustic Haven Guest House
01.2016 - 02.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Security Guard
Munro College
09.2018 - 03.2020
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Assisted in the prevention of unauthorized access to restricted areas through effective implementation of access control procedures.
- Utilized strong communication skills when interacting with travelers from diverse cultural backgrounds, facilitating a smooth screening process.
Assistant Cashier
Munro College
09.2018 - 03.2020
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants and lunchrooms
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Balance receipts and payments in cash registers
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders
Security Guard
APPS Security Limited
01.2017 - 08.2018
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
Supervisor/Security Guard
Hampton School
06.2010 - 02.2012
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Collaborate with workers and managers to solve work-related problems
Education
Diploma - Front Office Level 3
HEART NSTA TRUST
Junction, St. Elizabeth12.2016
Housekeeping
Dean Peart Training Institute
St.Elizabeth12-2013
High School -
MAGGOTTY HIGH SCHOOL
Maggotty, St. Elizabeth06.1999
Skills
- Computer literacy
- Communication
- Time management
- Customer service
- Interpersonal
- Teamwork
- Leadership
- Written Communication
- De-Escalation Techniques
- Interpersonal Communication
- Phone Etiquette
Certification
- Private Security Regulation Authority (PSRA)
- Customer Relation
- Industrial Security Procedures
- Front Office Supervision Level III
References
James Folkes, Justice Of The Peace / Principal, Bethlehem All Age School, (876) 883-1530, jamesfolkes@yahoo.com, Friend
Timeline
Aviation Security Officer
Guardsman Limited
10.2022 - Current
Security Guard
Munro College
09.2018 - 03.2020
Assistant Cashier
Munro College
09.2018 - 03.2020
Security Guard
APPS Security Limited
01.2017 - 08.2018
Housekeeper
Rustic Haven Guest House
01.2016 - 02.2022
Supervisor/Security Guard
Hampton School
06.2010 - 02.2012
Diploma - Front Office Level 3
HEART NSTA TRUST
Housekeeping
Dean Peart Training Institute
High School -
MAGGOTTY HIGH SCHOOL
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