Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Achievements Involvement
Subjects
Timeline
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DIAN KAYDIAN CHISHOLM

Montego Bay

Summary

To use my knowledge, understanding and reasoning skills to ensure that prior rules, regulations and morals of an establishment is kept, thus adhering to the integrity of your organization.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

At point group
Montego bay
11.2021 - 10.2023
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Consumer specialist/Retention

Itel-bpo smart solution
09.2019 - 04.2021

Sales expert

Centerfield Jamaica limited
02.2019 - 08.2019

Customer service specialist

Advanced Call center technologies
04.2018 - 02.2019

Room Attendant

Grand Palladium Resorts and Spa
07.2016 - 02.2017

Outbound sales Agent

ADS global
02.2013 - 03.2014

Education

N.V.Q.J certificate - HouseKeeping

The Lucea Skill Training Center

High School -

Hopewell Tec High School

School Leaving Certificate -

Bethel Primary and Junior High School

Skills

  • Customer service
  • Complaint management
  • Customer relationship management
  • Customer retention strategies
  • Active listening
  • Time management
  • Attention to detail
  • Stress management

References

Available Upon Request

Hobbies and Interests

  • Developing a keen understanding in whatsoever I do, in order to cope with the world's everyday technological changes in this present society.
  • Playing games
  • Singing

Achievements Involvement

  • Spanish Club, Treasurer
  • Peer counselor, Secretary
  • Top 5 sales agent award, DLS, digital life sales

Subjects

  • English Language, 3
  • Social Studies, 3
  • Mathematics, Pending
  • P.O.A, Pending
  • Integrated Science, 3

Timeline

Customer Service Representative

At point group
11.2021 - 10.2023

Consumer specialist/Retention

Itel-bpo smart solution
09.2019 - 04.2021

Sales expert

Centerfield Jamaica limited
02.2019 - 08.2019

Customer service specialist

Advanced Call center technologies
04.2018 - 02.2019

Room Attendant

Grand Palladium Resorts and Spa
07.2016 - 02.2017

Outbound sales Agent

ADS global
02.2013 - 03.2014

N.V.Q.J certificate - HouseKeeping

The Lucea Skill Training Center

High School -

Hopewell Tec High School

School Leaving Certificate -

Bethel Primary and Junior High School
DIAN KAYDIAN CHISHOLM