DIAN KAYDIAN CHISHOLM
Montego Bay
Summary
To use my knowledge, understanding and reasoning skills to ensure that prior rules, regulations and morals of an establishment is kept, thus adhering to the integrity of your organization.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
At point group
Montego bay
11.2021 - 10.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Consumer specialist/Retention
Itel-bpo smart solution
09.2019 - 04.2021
Sales expert
Centerfield Jamaica limited
02.2019 - 08.2019
Customer service specialist
Advanced Call center technologies
04.2018 - 02.2019
Room Attendant
Grand Palladium Resorts and Spa
07.2016 - 02.2017
Outbound sales Agent
ADS global
02.2013 - 03.2014
Education
N.V.Q.J certificate - HouseKeeping
The Lucea Skill Training Center
High School -
Hopewell Tec High School
School Leaving Certificate -
Bethel Primary and Junior High School
Skills
- Customer service
- Complaint management
- Customer relationship management
- Customer retention strategies
- Active listening
- Time management
- Attention to detail
- Stress management
References
Available Upon Request
Hobbies and Interests
- Developing a keen understanding in whatsoever I do, in order to cope with the world's everyday technological changes in this present society.
- Playing games
- Singing
Achievements Involvement
- Spanish Club, Treasurer
- Peer counselor, Secretary
- Top 5 sales agent award, DLS, digital life sales
Subjects
- English Language, 3
- Social Studies, 3
- Mathematics, Pending
- P.O.A, Pending
- Integrated Science, 3
Timeline
Customer Service Representative
At point group
11.2021 - 10.2023
Consumer specialist/Retention
Itel-bpo smart solution
09.2019 - 04.2021
Sales expert
Centerfield Jamaica limited
02.2019 - 08.2019
Customer service specialist
Advanced Call center technologies
04.2018 - 02.2019
Room Attendant
Grand Palladium Resorts and Spa
07.2016 - 02.2017
Outbound sales Agent
ADS global
02.2013 - 03.2014
N.V.Q.J certificate - HouseKeeping
The Lucea Skill Training Center
High School -
Hopewell Tec High School
School Leaving Certificate -
Bethel Primary and Junior High School