Diamonette Syncon (LSBB)
Lot 53 Myrthle Place, New Harbour Village, Old Harbourt,St. Catherine
Summary
Seasoned Operations Lead with focus on optimizing productivity and efficiency. Demonstrated capability in leading teams, managing operations, and implementing process improvements. Known for strong leadership skills, strategic planning abilities, and commitment to achieving operational excellence. Have made significant contributions in previous roles by driving operational success and boosting performance metrics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketing Operations Lead
KPMG in Caricom
07.2023 - Current
- Collaborated with international teams, including those in the US and India, to optimize system use
- Identified and implemented significant process improvements
- Analyzed operational data to identify trends and implement strategic improvements.
- Oversaw quality management system enhancements
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Trained, mentored and motivated employees to maximize team productivity.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
- Oversaw quality control processes, achieving a 95% improvement in product and service quality.
Senior Marketing Production Officer
KPMG in Caricom
02.2022 - 07.2023
- Worked with US clients to enhance system use
- Identified and implemented process improvements
- Successfully managed challenges
- Utilized diverse systems and applications
- Collaborated with international team members
- Provided support and guidance to system users for best practices
- Reviewed systems and provided feedback based on user interactions
- Monitored SLA performance and implemented continuous improvements
- Developed and maintained production schedules to ensure timely delivery of products.
Programme Administrator & Coordinator
The Office of Disaster Preparedness & Emergency Management
04.2018 - 02.2022
- Established and maintained partnerships with international NGOs and service clubs
- Coordinated meetings, conferences, workshops, and special events related to the program.
- Participated in outreach activities such as community forums or media events related to programs initiatives.
- Initiated and set goals for programs according to strategic objectives of organization.
- Aligned goals and objectives with the NDRMV Programme mission
- Developed budgets for volunteer programme activities
- Developed and implemented program policies and procedures.
- Conducted ongoing evaluations and implemented necessary improvements
- Met regularly with program stakeholders to make program adjustments and assess progress.
- Managed and maintained the NDRMVP Database.
Project Expeditor
The Office of Disaster Preparedness & Emergency Management
07.2017 - 03.2018
- Ensured adherence to quality assurance processes throughout project lifecycle.
- Negotiated contracts with external vendors and suppliers as required by the projects.
- Tracked supplier performance against established objectives and milestones.
- Reviewed and monitored project progress to ensure timely completion of tasks.
- Conducted post-project reviews to identify areas for improvement.
Education
Bachelor of Science (BSc.) in Marketing And Integrated Marketing Commubications - Business Communications
The University of The West Indies, Mona
Skills
- Full computer literacy
- Proficiency in Microsoft Office and Project Management Tools
- Comprehensive knowledge of PMBOK
- Skilled in group facilitation and training methodologies
- Operational Efficiency
- Scheduling Coordination
- Capacity Planning
- Procedure Implementation
- Awareness of the Official Secrets Act, Staff Orders, Public Service Acts, FAA Act, and GOJ Procurement Policies
Certification
- Lean Six Sigma Black Belt Professional - Six Sigma Global Institute
- Policy Writing - Management Institute for National Development
- Proposal Writing - ILM
- Community Emergency Response Team Certification - FEMA
- Project Management Foundations - Project Management Institute
Experience and Expertise
- Programme/Project Management
- Strategic Communication
- Continuous Improvement
- Process Development and Improvements
- Business Process Improvement
- Quality Management
Languages
English
First Language
References
References available upon request.
Timeline
Marketing Operations Lead
KPMG in Caricom
07.2023 - Current
Senior Marketing Production Officer
KPMG in Caricom
02.2022 - 07.2023
Programme Administrator & Coordinator
The Office of Disaster Preparedness & Emergency Management
04.2018 - 02.2022
Project Expeditor
The Office of Disaster Preparedness & Emergency Management
07.2017 - 03.2018
Bachelor of Science (BSc.) in Marketing And Integrated Marketing Commubications - Business Communications
The University of The West Indies, Mona
- Lean Six Sigma Black Belt Professional - Six Sigma Global Institute
- Policy Writing - Management Institute for National Development
- Proposal Writing - ILM
- Community Emergency Response Team Certification - FEMA
- Project Management Foundations - Project Management Institute
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