Summary
Overview
Work History
Education
Skills
Summaryofqualifications - Cxc
Personal Information
Awards
References
Extracurricular Activities
Timeline
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Diamond S. Simpson

Spanish Town

Summary

To apply knowledge, so as to contribute meaningfully to the development of the organization that employs me, through hard work, dedication, discipline and a commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Community Service

Dunoon Park Technical High School
  • Supported teachers with grading assignments or exams promptly so that feedback could be provided quickly.
  • Supported teachers with daily tasks, such as photocopying materials and setting up classrooms for lessons.

Work Experience

Diet Centre Of Jamaica, St. Joseph Hospital
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.

Sales Clerk

Full House Fashion and Accessories
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.

Customer Service Representative

Ibex Global
09.2021 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Line Server and Cashier

Pete’s Restaurant and Bakery
01.2021 - 09.2021
  • Assisted in training new line servers, contributing to a cohesive team environment.
  • Took customer orders and prepared take-out items.
  • Rung up purchases, gave change and issued receipts.

Line Server and Cashier

Celebrity Restaurant & Sports Bar
06.2019 - 11.2020
  • Provided attentive service and proactively assessed guest needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Line Server and Cashier

Irie Jerk Restaurant
08.2018 - 01.2019
  • Assisted in training new line servers, contributing to a cohesive team environment.
  • Took customer orders and prepared take-out items.
  • Rung up purchases, gave change and issued receipts.

.

Sales Clerk

Scentsations
06.2018 - 06.2018
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Office Assistant

Mutual Enterprises Insurance
01.2018 - 04.2018
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Education

Certificate -

Distinction College
Kingston Jamaica
01.2017

High School -

Dunoon Park Technical High School
Kingston Jamaica
01.2016

Skills

  • Active listening
  • Computer Proficiency
  • Customer Oriented
  • Critical Thinking
  • Interpersonal Skills
  • Problem Resolution
  • Tenacious worker

Summaryofqualifications - Cxc

  • Social Studies 3
  • Human And Social Biology 3
  • Human Management 3


Personal Information

  • Date of Birth: 12/12/98
  • Nationality: Jamaican

Awards

  • Certificate, Merits, Gold and Silver medals awards, 2015, Dunoon Park Technical High School JUDC Dance Group
  • Outstanding in Dance, 2016, Dunoon Park Technical High School
  • Certificate in Office Admission, 2017, Distinction College

References

Available upon request.

Extracurricular Activities

Cheerleading Club Dancing Club Drama Club Chess Club Netball

Timeline

Customer Service Representative

Ibex Global
09.2021 - 03.2024

Line Server and Cashier

Pete’s Restaurant and Bakery
01.2021 - 09.2021

Line Server and Cashier

Celebrity Restaurant & Sports Bar
06.2019 - 11.2020

Line Server and Cashier

Irie Jerk Restaurant
08.2018 - 01.2019

Sales Clerk

Scentsations
06.2018 - 06.2018

Office Assistant

Mutual Enterprises Insurance
01.2018 - 04.2018

Community Service

Dunoon Park Technical High School

Work Experience

Diet Centre Of Jamaica, St. Joseph Hospital

Sales Clerk

Full House Fashion and Accessories

Certificate -

Distinction College

High School -

Dunoon Park Technical High School
Diamond S. Simpson