Dewaundre Williams
Portmore,St. Catherine
Summary
Accomplished Systems Administrator with a proven track record, enhancing system efficiency and reducing downtime through expert application of virtualization technologies and patch management. Skilled in Windows administration and collaborative disaster recovery planning, demonstrating both technical prowess and teamwork. Achieved significant improvements in system performance and user support.
Overview
6
6
years of professional experience
Work History
Systems Administrator
Cornerstone Trust & Merchant Bank
01.2023 - Current
- Configured and tested Windows Server operating systems with roles features.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
- Improved system performance by implementing server upgrades and hardware replacements.
Microsoft IT Engineer (SCCM Specialist)
Digicel Group
12.2020 - 10.2022
- Improved system efficiency by optimizing network infrastructure and implementing new technologies.
- Reduced downtime by proactively monitoring systems and conducting regular maintenance tasks.
- Performed scheduled service work, installations, testing and repairs.
- Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
- Performed preventive maintenance on network system, maintaining average uptime of 99.9%.
IT End-user Support Analyst I
Conduent
08.2018 - 12.2020
- Created user accounts and managed access control.
- Supported users with software, hardware and network issues.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
Education
Bachelor of Science - Information And Communication Technology
Vocational Training Development Institute
Kingston11.2016
Skills
- O365 administration
- Virtualization Technologies
- Patch management
- Backup solutions
- Cloud Computing
Timeline
Systems Administrator
Cornerstone Trust & Merchant Bank
01.2023 - Current
Microsoft IT Engineer (SCCM Specialist)
Digicel Group
12.2020 - 10.2022
IT End-user Support Analyst I
Conduent
08.2018 - 12.2020
Bachelor of Science - Information And Communication Technology
Vocational Training Development Institute
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