Deshaun Blake
Montego Bay
Summary
A motivated and hardworking individual seeking a challenging position that leverages my skills in cold calling and construction labor. Committed to delivering high-quality results and eager to contribute to a dynamic team.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Radius Global
09.2024 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Delivering first class service to our customers by exhibiting a conversational tone, building rapport, and providing empathy to ensure positive customer satisfaction.
- Responsible for answering and handling inbound calls to new and existing customers while problem solving their needs and concerns.
- Maintain excellent attendance and adhere to company policies.
CONSTRUCTION LABOURER
01.2022 - Current
- Assisted in various construction projects, ensuring tasks were completed efficiently and to high standards
- Carried out physical labor tasks, including lifting, carrying, and assembling materials and equipment
- Followed safety protocols and guidelines to maintain a safe working environment for all team members
- Operated basic construction tools and machinery under supervision, gaining practical experience in the field
- Worked collaboratively with the construction team, contributing to project completion within set timelines
- Adapted to various job site conditions and challenges, demonstrating flexibility and problem-solving skills
COLD CALLER
Fiverr
02.2021 - 08.2022
- Collaborated with various clients, including trucking companies, real estate and healthcare providers, to conduct cold calls based on provided scripts
- Managed and organized contact lists, ensuring accurate and up-to-date information for each call session
- Effectively communicated with potential leads, addressing their questions and concerns, and gathering relevant information
- Maintained detailed notes on call outcomes, including potential leads, follow-up requirements, and client feedback
- Compiled call data into comprehensive Excel documents and submitted reports to clients in a timely manner
- Demonstrated strong communication and interpersonal skills, contributing to the success of client campaigns
Education
Associate of Science - Architecture And Construction Technology
Portmore Community College
Portmore, JamaicaHIGH SCHOOL DIPLOMA -
Hebert Morrison Technical High
07.2022
Skills
- Excellent communication
- Strong organizational abilities
- Time Management abilities
- Ability to work independently and as part of a team
- Adaptability and willingness to learn new skills
Timeline
Customer Service Specialist
Radius Global
09.2024 - Current
CONSTRUCTION LABOURER
01.2022 - Current
COLD CALLER
Fiverr
02.2021 - 08.2022
Associate of Science - Architecture And Construction Technology
Portmore Community College
HIGH SCHOOL DIPLOMA -
Hebert Morrison Technical High
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