DE’QUONTE MAXWELL
Little Elm
Summary
Motivated and adaptable professional with a Bachelor’s degree from Madonna University and diverse experience across customer service, logistics, retail, and media production. Skilled at quickly learning new systems, working collaboratively, and taking initiative in fast-paced environments. Passionate about contributing to organizational success through strong work ethic, problem-solving abilities, and a hands-on approach. Committed job seeker with a history of meeting company needs to continuous with consistency, growth and eager to bring value to a dynamic team.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Rural Carrier Associate
United States Postal Service
Frisco
02.2024 - 06.2025
- Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
- Maintained accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
- Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
- Responded promptly to customer complaints regarding delivery issues such as lost items or late arrivals.
- Monitored route conditions, such as traffic and weather, to ensure safe navigation.
- Processed paperwork associated with returned packages such as tracking numbers and return labels.
- Collected outgoing mail from post office boxes or from customers at their residences or places of business.
- Drove vehicle and delivered mail to rural locations.
- Handled missing postage and returned mail for route customers.
Apparel Associate
Academy Sports and Outdoors
Frisco
11.2022 - 06.2023
- Replenished merchandise on sales floor as needed throughout the day.
- Performed daily inventory checks to ensure accurate product counts.
- Stocked shelves with newly arrived merchandise according to store guidelines.
- Assisted customers with selecting apparel items that suited their needs and preferences.
- Greeted customers warmly upon entering the store and provided excellent customer service throughout their shopping experience.
- Provided customers with information regarding product features, benefits, and care instructions.
- Greeted customers promptly to engage and assist with apparel needs.
- Offered customers maximum value by continuously learning about new products and related services.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
- Maintained customers' available product selections by quickly replenishing products from incoming freight.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
Material Handler
ISCM Integrated
Westland
06.2019 - 11.2022
- Ensured compliance with safety regulations while operating material handling equipment.
- Operated forklifts, pallet jacks, and other material handling equipment.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Loaded completed orders on pallets according to delivery numbers.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Inspected incoming shipments for damage or discrepancies.
- Inspected materials for any damages or defects upon receipt.
- Collaborated with team members to meet daily production goals.
Production Internship
Madonna University
01.2019 - 05.2019
- Company Overview: Broadcast Cinema Arts Program Operations
- Maintained positive working relationship with fellow staff and management.
- Videographer for Events
- Provided Equipment rentals for students
- Broadcast Cinema Arts Program Operations
- Helped maintain applicant tracking systems and recruiting metrics.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Maintained accurate records of all activities performed throughout internship period.
Education
Bachelor of Arts - Broadcast Cinema Arts
Madonna University
Livonia, MI 08.2016 - 05.2021
Skills
- Google docs
- Microsoft PowerPoint
- Microsoft Outlook 365
- Gmail
- IMovie
- Microsoft Word
- Final Cut Pro
- Camera Operations
- Serve customers
- Problem-solving
- Teamwork
- Active listening
- Persistence
- Critical thinking
- Team building
- Observation
- Customer service
- Attention to detail
- Time management
- Conflict resolution
- Reliability and punctuality
- Sorting and delivery
- Dependability
- Scan parcels
- Prioritization
- Photo editing
- Effective communication
- Strong exposure techniques
- Advanced camera skills
- Website management
- Photography equipment maintenance
Extracurricular Activities
National Honor Society, 2016 Bridging Lost Gaps (BLG) Organization, 08/2016, 05/2018 TRiO program, 08/2017, 05/2021 Madonna University Men’s Track and Field, 08/2016, 05/2018
Community Service
Neapolitan Church of Deliverance, 01/2011, Current, Made and delivered meals for the homeless, Gathering and delivering clothing donations, Gathering and delivering water bottles for Flint
Timeline
Rural Carrier Associate
United States Postal Service
02.2024 - 06.2025
Apparel Associate
Academy Sports and Outdoors
11.2022 - 06.2023
Material Handler
ISCM Integrated
06.2019 - 11.2022
Production Internship
Madonna University
01.2019 - 05.2019
Bachelor of Arts - Broadcast Cinema Arts
Madonna University
08.2016 - 05.2021
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