Summary
Overview
Work History
Education
Skills
Activities
Notable Achievement
Timeline
Generic
Deondra Baker

Deondra Baker

4 Creighton Avenue

Summary

Seeking a position within your organization. Offering a strong attention to details and skills in sales, customer relationship management

Overview

11
11
years of professional experience

Work History

Account Associate

Sutherland Global
09.2019 - 11.2024
  • Handling 30+ calls daily
  • Assisting customers with all accounting queries
  • Retrieving customer Data
  • Presenting relevant product information

Team Leader

Vxi Jamaica
10.2018 - 02.2019
  • Managing 16 Agents
  • Ensure all are coached and at work on a daily basis
  • Ensuring the team meets the required targets for all major KPI’s
  • Ensuring all agents provides effortless customer service
  • Motivate and Encourage Agents to promote a successful and pleasant work area

Trainer/SME

Vxi Jamaica
05.2017 - 10.2018
  • Assisting agents with all product queries
  • Assisting with escalated calls
  • Provide on spot coaching to team members
  • Providing End of Day(EOD) report
  • Creating a game plan for the following day
  • Trained and developed tenured agents
  • Ensure that all new updates were trained and all persons were up to spar
  • Trained new hires good customer services

Sales Representative

Vxi Jamaica
07.2016 - 05.2017
  • Handling 30+ calls daily
  • Signing up new customers
  • Retrieving customer Data
  • Presenting relevant product information

Sales Representative/Cashier

East Queen Street OTB & Lotto
04.2015 - 07.2016
  • Assisting customers with purchasing/placing bets
  • Processing payments
  • Generate, maintain and distribute monthly reports to supervisor
  • Answering any and all relevant question by customers
  • Maintaining sales area by organizing betting slips and keeping work area clean

Senior Administrative Assistant/ Supervisor

Chambers Texaco
05.2014 - 03.2015
  • Pre Managing/Supervising seven pump attendants on a daily basis
  • Cashiering
  • Inputting credit information on the system re: monthly payment customers
  • Receiving goods and making sure they are in good order from the merchandiser

Education

High School Certificate - Food Management & Nutrition, Language and Communications, English Language, Principles of Business

Kingston High

Skills

  • Highly organized
  • Dedicated
  • Positive attitude
  • Vigilant
  • Excellent written and Oral skills
  • Excellent oral skills
  • Excellent interpersonal skills
  • Strong analytical skills
  • Problem-solving skills
  • Negotiating skills

Activities

  • Executive member of Bethel United Church Development Committee
  • Member of Bethel United Youth Fellowship

Notable Achievement

Employee of the Month, 07/01/18

Timeline

Account Associate

Sutherland Global
09.2019 - 11.2024

Team Leader

Vxi Jamaica
10.2018 - 02.2019

Trainer/SME

Vxi Jamaica
05.2017 - 10.2018

Sales Representative

Vxi Jamaica
07.2016 - 05.2017

Sales Representative/Cashier

East Queen Street OTB & Lotto
04.2015 - 07.2016

Senior Administrative Assistant/ Supervisor

Chambers Texaco
05.2014 - 03.2015

High School Certificate - Food Management & Nutrition, Language and Communications, English Language, Principles of Business

Kingston High
Deondra Baker