Deondra Baker
4 Creighton Avenue
Summary
Seeking a position within your organization. Offering a strong attention to details and skills in sales, customer relationship management
Overview
11
11
years of professional experience
Work History
Account Associate
Sutherland Global
09.2019 - 11.2024
- Handling 30+ calls daily
- Assisting customers with all accounting queries
- Retrieving customer Data
- Presenting relevant product information
Team Leader
Vxi Jamaica
10.2018 - 02.2019
- Managing 16 Agents
- Ensure all are coached and at work on a daily basis
- Ensuring the team meets the required targets for all major KPI’s
- Ensuring all agents provides effortless customer service
- Motivate and Encourage Agents to promote a successful and pleasant work area
Trainer/SME
Vxi Jamaica
05.2017 - 10.2018
- Assisting agents with all product queries
- Assisting with escalated calls
- Provide on spot coaching to team members
- Providing End of Day(EOD) report
- Creating a game plan for the following day
- Trained and developed tenured agents
- Ensure that all new updates were trained and all persons were up to spar
- Trained new hires good customer services
Sales Representative
Vxi Jamaica
07.2016 - 05.2017
- Handling 30+ calls daily
- Signing up new customers
- Retrieving customer Data
- Presenting relevant product information
Sales Representative/Cashier
East Queen Street OTB & Lotto
04.2015 - 07.2016
- Assisting customers with purchasing/placing bets
- Processing payments
- Generate, maintain and distribute monthly reports to supervisor
- Answering any and all relevant question by customers
- Maintaining sales area by organizing betting slips and keeping work area clean
Senior Administrative Assistant/ Supervisor
Chambers Texaco
05.2014 - 03.2015
- Pre Managing/Supervising seven pump attendants on a daily basis
- Cashiering
- Inputting credit information on the system re: monthly payment customers
- Receiving goods and making sure they are in good order from the merchandiser
Education
High School Certificate - Food Management & Nutrition, Language and Communications, English Language, Principles of Business
Kingston High
Skills
- Highly organized
- Dedicated
- Positive attitude
- Vigilant
- Excellent written and Oral skills
- Excellent oral skills
- Excellent interpersonal skills
- Strong analytical skills
- Problem-solving skills
- Negotiating skills
Activities
- Executive member of Bethel United Church Development Committee
- Member of Bethel United Youth Fellowship
Notable Achievement
Employee of the Month, 07/01/18
Timeline
Account Associate
Sutherland Global
09.2019 - 11.2024
Team Leader
Vxi Jamaica
10.2018 - 02.2019
Trainer/SME
Vxi Jamaica
05.2017 - 10.2018
Sales Representative
Vxi Jamaica
07.2016 - 05.2017
Sales Representative/Cashier
East Queen Street OTB & Lotto
04.2015 - 07.2016
Senior Administrative Assistant/ Supervisor
Chambers Texaco
05.2014 - 03.2015
High School Certificate - Food Management & Nutrition, Language and Communications, English Language, Principles of Business
Kingston High
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