Denise Dunkley
Black River
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Retail Associates
CVS Pharmacy U.S.A
06.2022 - 10.2023
- Greeting customers when they come in the store
- Ringing up sales and arranging pick up for customers order
- Inviting customers to join the CVS care program
- Assisting in maintaining the stock room and setting up merchandise displays on the sales floor
- Informing customers of any extra charges if necessary
- Always assist with keeping the sales floor area clean and organized
- Invite customers to search CVS website for coupons and other ways to save money
Room Attendant and Server
Pleasant Bay Village Resort U.S.A
04.2022 - 10.2023
- Greeting guests and taking their permission before room cleaning
- Ensuring rooms, beds, and bathrooms are neat and clean before arrival of guest
- Checking rooms and informing the cashier about anything missing from the room
- Placing necessary placards and notice at the door as required
- Execute orders from supervisors and ensure tasks are completed in the shift
- Attended and fulfilled guests' requests following hotel's rules and policies
Housekeeper
Exuberant Hospital Group
10.2022 - 04.2023
- Greeting guests and taking their permission before room cleaning if they are in the room
- Ensuring rooms, beds, and bathrooms are neat and clean before arrival of guest
- Checking rooms and informing the Supervisor about anything missing from the room
- Execute orders from supervisors and ensure tasks are completed in the shift
- Attended and fulfilled guests' requests following hotel's rules and policies
Students’ Affairs Secretary
Black River High School
10.2017 - 04.2022
- Assist with orientation and registration
- Create and Maintain students’ records
- Respond to inquiries from internal and external parties (e.g
- Other schools, government agencies, principals, vice principals etc.) for the purpose of providing information
- Prepares a variety of correspondence (e.g
- Transcripts, recommendation, school record, status letters etc.) for the purpose of providing written reference
Operations Manager
Dreamz Night Club
11.2015 - 04.2022
- Monitoring inventory, purchasing stock
- Work with senior stakeholders
- Ensure all legal and regulatory documents are filled and monitor compliance with laws and regulations
- Identify and address problems and opportunities for the company
- Make important policy, planning, and strategy decisions
- Develop, implement and review operational policies and procedures
Room Attendant
Pleasant Bay Village Resort U.S.A
06.2015 - 10.2015
- Greeting guests and taking their permission before room cleaning
- Ensuring rooms, beds, and bathrooms are neat and clean before arrival of guest
- Checking rooms and informing the cashier about anything missing from the room
- Placing necessary placards and notice at the door as required
- Execute orders from supervisors and ensure tasks are completed in the shift
- Attended and fulfilled guests' requests following hotel's rules and policies
Room Attendant
Sea Crest Beach Hotel U.S.A
05.2014 - 09.2014
- Prepare rooms for new arrivals and cleaned rooms after check-out of guests
- Hand over items forgotten by guests to the front-desk counter
- Handling changing of linens, and cleaning of rooms daily
- Delivered toiletry items, pick-up and placed laundry as needed
Business Teacher
Black River High School
01.2014 - 03.2014
- Develop daily lesson plans and learning expectations
- Evaluate and monitor students’ performance through the grading of assignment
- Instructed high school students within the assigned content area
- Develop and maintained relationships through regular interactions
- Maintained appropriate classroom records
- Taught courses in accounting and principles of business
Ticket Seller
Mount Olympus Resorts, Water and Theme Parks
05.2012 - 08.2012
- Sold tickets and maintained related ticket sales paperwork including cash and credit card transactions
- Handled incoming calls and inquiries regarding ticket availability and provided accurate and thorough information regarding events and opening hour for rides
- Trained new employees on how to use our ticket selling system and the park protocols and procedures
- Handle customer complaints or questions regarding tickets prices or ticket sales
- Welcome guests at ticket office checkpoints, answer questions and direct customers to their desired destination
- Establish customer focused partnerships to ensure a positive customer experience
- Serve in a sales and customer service role assisting customers with Water and Theme Park ticket purchases
- Operate effectively in a high traffic environment
Clerical Assistance
Black River High School
05.2006 - 04.2009
- Provide clerical Support to the School's Bursar
- Update the school's cashbook and prepare bank reconciliation statement
- Manage incoming calls
- Prepare payment vouchers
- Collect and record students’ payment
Education
Diploma - Business Management (Supervision)
The National Council on Technical and Vocational Education and Training (NCTVET)
08.2022
B. Ed - Business Studies (Upper 2nd Class Hons.)
UNIVERSITY OF TECHNOLOGY, JAMAICA (UTECH)
05.2014
Certificate - Education Corps
NATIONAL YOUTH SERVICE
05.2006
Customer Service Certificate -
TEAM JAMAICA PROGRAMME
03.2004
CXC Subjects -
INSTITUTE OF HIGHER LEARNING
05.2002
High School Diploma - CXC Subject
PAPINE HIGH SCHOOL
07.2001
Skills
- Adaptable
- Excellent written and verbal communication skills
- Mentoring
- Motivating
- Able to operate under pressure
- Microsoft Word
- Excel
- PowerPoint
- Customer Engagement
- Reliability
- Positive and engaging demeanor
- Reliability and punctuality
Websites
References
- Joshua Gamsey, Manager, Pleasant Bay Village Resort, 508-945-6061
- Bryan Hunter, Supervisor, CVS Pharmacy, 617-429-1056
Hobbies and Interests
- Prefect, Papine High School, 09/00 - 07/01
- Drama Club, University of Technology, 01/12 - 04/12
- Universities and Colleges Apostolic Ministry Member, University of Technology Branch, 09/09 - 2011
- Operations Manager, Dreamz Night Club, 11/15 - 04/22
- Secretary of The Black River Preparatory School, 10/16 - 01/18
- Guidance Committee Member, Black River High, 09/18 - 12/20
Timeline
Housekeeper
Exuberant Hospital Group
10.2022 - 04.2023
Retail Associates
CVS Pharmacy U.S.A
06.2022 - 10.2023
Room Attendant and Server
Pleasant Bay Village Resort U.S.A
04.2022 - 10.2023
Students’ Affairs Secretary
Black River High School
10.2017 - 04.2022
Operations Manager
Dreamz Night Club
11.2015 - 04.2022
Room Attendant
Pleasant Bay Village Resort U.S.A
06.2015 - 10.2015
Room Attendant
Sea Crest Beach Hotel U.S.A
05.2014 - 09.2014
Business Teacher
Black River High School
01.2014 - 03.2014
Ticket Seller
Mount Olympus Resorts, Water and Theme Parks
05.2012 - 08.2012
Clerical Assistance
Black River High School
05.2006 - 04.2009
Diploma - Business Management (Supervision)
The National Council on Technical and Vocational Education and Training (NCTVET)
B. Ed - Business Studies (Upper 2nd Class Hons.)
UNIVERSITY OF TECHNOLOGY, JAMAICA (UTECH)
Certificate - Education Corps
NATIONAL YOUTH SERVICE
Customer Service Certificate -
TEAM JAMAICA PROGRAMME
CXC Subjects -
INSTITUTE OF HIGHER LEARNING
High School Diploma - CXC Subject
PAPINE HIGH SCHOOL
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