DENISE CAMPBELL
Portland ,Jamaica
Summary
Dedicated housekeeper with over 5 years of experience in maintaining clean and organized environments in a fast-paced setting. Skilled in cleaning techniques, laundry management, and organization. Reliable, trustworthy, and committed to delivering top-notch results. Recognizes the critical role of attention to detail in creating a clean, comfortable space for everyone. Excited to bring skills and experience to your organization, and provide a sparkling clean and welcoming environment.
Overview
4
4
years of professional experience
Work History
Co-Host
Palms LLC
Olivere Scheme Portland, Jamaica
12.2023 - Current
- Assist with bookings and admission of guests.
- Collaborated with guests to create welcoming atmosphere.
- Assist withi cleaning and organising the rooms and compound.
- Assist other staff members to ensure smooth operations during peak hours.
- Resolve customer complaints quickly and efficiently in order to maintain a positive reputation of Palms LLC
Housekeeper
The Bamboo Hotel
Portland, Jamaica
11.2022 - 10.2023
- Deliver spotless guest experiences by thoroughly cleaning and sanitizing rooms, furniture, fixtures, and windows to hotel standards.
- Manage laundry operations with precision, ensuring linens are consistently washed, dried, folded, and replenished to maintain guest comfort.
- Maintain efficiency under pressure, meeting strict deadlines, while exceeding guest expectations for cleanliness and service quality.
- Organize and restock supplies proactively, keeping rooms fully equippedand ready, which enhances overall guest satisfaction.
Housekeeper
Blueberry Hill Guest House
Portland, Jamaica
08.2021 - 09.2022
- Maintained pristine guest environments by vacuuming, mopping, and deep cleaning carpets and upholstery to hotel standards.
- Ensured hygienic spaces through thorough cleaning and disinfecting of countertops, sinks, mirrors, and bathrooms.
- Delivered guest comfort by changing bed linens and towels, restocking toilet paper, soap, and replenishing supplies promptly.
- Enhanced room presentation with detailed dusting of furniture, fixtures, and windows, creating a welcoming atmosphere.
Education
NVQJ - Certificate - Houskeeping
Buff Bay Training Centre
03-2023
NCTVET - Level 2 Certificate - Customer Service Representative (Admin Asst)
Buff Bay Vocational Training Centre
01-2022
High School Diploma -
Annotto Bay High School
07-2012
Skills
- Cleaning and sanitizing
- Laundry and ironing
- Organization and decluttering
- Excellent customer service
- Flexibility and adaptability
- Ability to multitask and prioritize tasks
- Knowledge of cleaning techniques and products
- Dusting and polishing furniture and fixtures
- Vacuuming and mopping floors
- Window cleaning
Timeline
Co-Host
Palms LLC
12.2023 - Current
Housekeeper
The Bamboo Hotel
11.2022 - 10.2023
Housekeeper
Blueberry Hill Guest House
08.2021 - 09.2022
NVQJ - Certificate - Houskeeping
Buff Bay Training Centre
NCTVET - Level 2 Certificate - Customer Service Representative (Admin Asst)
Buff Bay Vocational Training Centre
High School Diploma -
Annotto Bay High School