Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies/Interests
Timeline
Generic

DENIECE WILLIAMS-THAXTER

Montego Bay, St, James,n/a

Summary

Hard-working and proficient Administrator with over 5 years of experience. Capable in leading team of over 30 workers. Excellent reputation for attention to details, resolving problems and improving customer satisfaction.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Project Administrator

Ministry of Health and Wellness, MoHW
07.2021 - 10.2022
  • Effectively recorded minutes for internal and external stakeholder meetings.
  • Processed payments for 17 Partners conducting diagnostic services for all public hospitals in Jamaica.
  • Worked closely with public hospitals to ensure invoices submitted were properly verified.
  • Collaborated with partners and hospitals to ensure corrections to invoices and verifications relating to various diagnostic tests were done respectively.
  • Maintained project files via cloud storage for future access.
  • Carefully compiled project data to ensure error free entries.
  • Reconciled invoices submitted before finalizing payments to Accounts.
  • Effectively handled high volume of email correspondence daily to ensure timely responses.
  • Designed and created a master pricelist template that was used to report price increase for partners' services.

Assistant Branch Administrator

MSC Mckay (Ja.) Limited
01.2017 - 07.2021
  • Designed and implemented office policies.
  • Audited and assisted with efficiently typing vehicle valuation and damage reports to meet turnaround time for quick delivery.
  • Created and carefully maintained customer records.
  • Scheduled appointments with clients for off-site visits for vehicle inspections.
  • Organized and arranged appropriate timeline to dispatch Assessors and Valuators for vehicle inspections with clients.
  • Liaised with insurance companies by receiving appointment letters for vehicle inspection.
  • Emailed complete valuation and assessment vehicle reports to insurance companies and other third parties where necessary.
  • Created invoices and emailed to insurance companies and other companies with credit accounts.
  • Contacted companies periodically to successfully settle and clear any outstanding balances on account.
  • Managed over 50 customer queries daily, both face to face and via telephone calls.

Instructor

Glendevon Centre of Excellence- HEART Trust NTA
11.2016 - 01.2017
  • Instructed Mathematics, English and Entrepreneurship courses.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Managed a class size of 25 students daily.

Payroll Administrator

Xerox Business Services
03.2015 - 10.2016
  • Processed salary and hourly payroll for over 2000 employees both in the United States of America and Canada.
  • Collaborated with human resources personnel to accurately and efficiently track leave time.
  • Prepared third party cheque valuing over hundred thousand in US dollars.
  • Provided employee resolution through problem solving of any payroll issue.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.

Sales/Customer Service Representative

Sealy Posturepedic
07.2013 - 03.2015
  • Provided quality customer service by responding to customer needs.
  • Assisted with organizing and executing marketing events which aided in promoting the company.
  • Maintained and oftentimes exceeded monthly sales target.
  • Arranged and organized set-ups of off-site kiosk at worksites to increase company's sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Assistant Resident Manager and Event Planner

Goblin Hill Villas
San San, Portland
11.2009 - 05.2012
  • Worked closely with the Resident Manager on the daily operations of the business.
  • Trained, monitored, empowered and evaluated staff on front of the house duties.
  • Successfully planned, coordinated and organized events from meetings to weddings.
  • Marketed, promoted and sold new and upgraded villa products and services to clients and small businesses.
  • Maintained and managed villa property and inventory.
  • Supervised, scheduled and determined workload for approximately 40 staff.
  • Communicated effectively with directors by providing daily update on property operations.
  • Assisted in the technical implementation of a Guest tracker system.

Internship Student

Sandals Grande Riviera Beach and Villa Golf Resort
05.2009 - 08.2009
  • Worked closely with the hotel’s auditor in the Accounts Department.
  • Assisted with organizing and coordinating group events and weddings in both Sales and Wedding Departments respectively.
  • Conducted interviews with the Human Resource Manager.
  • Drafted a number of reports from site work done with the Manger for the Environmental, Health and Safety Department.
  • Developed on baking skills while in the Pastry Department, and assisted with the monitoring of the dining room.

Food Court Cashier & Room Service Operator

Orlando World Center Marriott
06.2008 - 09.2008
  • Promoted new food special through strategic up-selling.
  • Extended excellent service to customer to ensure maximum satisfaction.
  • Provided customers with information on specials and discount deals.
  • Resolved customer complaints independently or with the aid of a supervisor.

Activities Coordinator

Orange Lake Resort and Country Club
05.2007 - 08.2007
  • Planned and participated in exciting events for guests which promoted and enhanced guest relation experience.

Education

Bachelor of Science - Tourism Management

University of The West Indies
Mona, Kingston, Jamaica
05.2009

Skills

  • Computer: Competent in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook and Publisher)
  • Project Support
  • Analytical and Critical Thinking
  • Customer Service
  • Customer Satisfaction
  • Staff Training
  • Communication
  • Sales/Marketing
  • Attention to Details
  • Event Planning and Coordination

Certification

Introduction to Cybersecurity Certificate (06/2021)-Online

HEART Trust NTA


Introduction to Social Media Marketing Certificate (07/2020)-Online

ICreate Institute


Certificate of Appreciation for Mentorship Programme (04/2007)

The University of the Wet Indies (UWI)


Student Emergency Response Team Certificate of Participation (05/2007)

The University of the Wet Indies (UWI)


Data Operation Level 1 Certificate (04/2009)

The National Council on Technical and Vocational Education and Training (NCTVET)

Hobbies/Interests

Reading, socializing and browsing the internet.

Timeline

Project Administrator

Ministry of Health and Wellness, MoHW
07.2021 - 10.2022

Assistant Branch Administrator

MSC Mckay (Ja.) Limited
01.2017 - 07.2021

Instructor

Glendevon Centre of Excellence- HEART Trust NTA
11.2016 - 01.2017

Payroll Administrator

Xerox Business Services
03.2015 - 10.2016

Sales/Customer Service Representative

Sealy Posturepedic
07.2013 - 03.2015

Assistant Resident Manager and Event Planner

Goblin Hill Villas
11.2009 - 05.2012

Internship Student

Sandals Grande Riviera Beach and Villa Golf Resort
05.2009 - 08.2009

Food Court Cashier & Room Service Operator

Orlando World Center Marriott
06.2008 - 09.2008

Activities Coordinator

Orange Lake Resort and Country Club
05.2007 - 08.2007

Bachelor of Science - Tourism Management

University of The West Indies

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DENIECE WILLIAMS-THAXTER