Hi, I’m
DENESHA A. GILLESPIE
BRAETON,ST.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
years of professional experience
Work History
Shipping Jamaica LtdNewport West, Kingston
Administrative & Human Resource Officer
12.2019 - 04.2024
Job overview
- Responsible for recruiting and screening 100% of Company employees/ applicants for vacant positions, Manage setting up of appointments and interviews
- Assist Human Resources Consultant in determining Company’s long-term staffing needs and Budget in order to forecast and plan employment needs
- Assists with coordination and implementation of annual performance Evaluation exercise
- Manage CEO’s appointments and provides briefs as is required for smooth flow of meetings and other engagements
- Handles arrangements for overseas travel by CEO, staff, and other persons travelling on behalf of Company
- Manages drafting, vetting, finalization, circulation and monitoring of deliverables as per action notes arising from meetings
- Make recommendations for contract expansions and terminations
- Act as Informal Supplies procurement officer and equipment maintenance manager, by ensuring monitoring and issuing of Inventory Items as well as Stationery & Promotional Items & Supplies and ensuring prompt handling of payment
- Plan, organize and execute staff socials and events (staff retreats, staff dinners, Christmas socials)
- Impacting company’s bottom-line by promptly and successfully resolving problems and converting “frustrated” clients into “repeat” and happy customers
- Constantly interacting with Customers / Clients to ensure comfort during waiting time and alert management or relevant departments to issues of dissatisfaction
- Ensures that Company’s Fleet of vehicles are kept in compliance of Road Traffic Laws and that Certificates of Fitness, License and Insurance are current
High Sierra PoolsColumbia Pike, Arlington, VA
Lifeguard
06.2019 - 09.2019
Job overview
- Responsibility for pool maintenance and safety at Balsam Place Pool in Massachusetts
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
- Attentively monitored swimmers to identify distress
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents
- Monitored safety of guests in and around swimming pool
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order
- Responded to emergency situations in a timely, efficient manner
- Observed recreational users to detect safety concerns and prevent ongoing violations
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness
Teleperformance
Collections Agent
06.2018 - 08.2018
Job overview
- Responsible for collecting outstanding balances for company’s clients
- Overseeing their online accounts and entering data into online based application
- Assisting with resolution of complaints or referring upwards, in circumstances where incumbent's knowledge base and authority level limits taking of decisions to satisfactorily resolve any issue
- Ensuring that each Customer is promptly and courteously greeted and processed within 7 to 10 minutes
Alexandria Public Library
Intern
06.2017 - 07.2017
Job overview
- Responsible for assisting with mentoring and monitoring children between ages 6-15
- Conduct reading workshops and educational exercises
- Assist Head Librarians with logging books returned and borrowed
- Set up work stations for activity workshops and creating fun learning environment for toddlers.
The Gleaner Company Limited
Intern
07.2015 - 07.2015
Job overview
- Responsible for entering, collecting, writing and editing articles that were later published on Gleaner’s official website.
- Prepared project presentations and reports to assist senior staff.
Mustard Seed Communities
Volunteer
09.2014 - 02.2015
Job overview
- Played instrumental roles in child care development by nurturing, Interacting with and assisting disadvantaged children with cognitive and physical disabilities.
- Used strong interpersonal communication skills to convey information to others
- Maintained clean, neat, and operational facilities to serve program needs
- Communicated with staff members to stay informed about volunteer opportunities and events
Butty’s Enterprise
Summer Worker
03.2014 - 08.2014
Job overview
- Responsible for attending to all customer needs and queries and Performing cash transactions.
- Identified and reported hazards on job sites to prevent accidents and injuries
- Performed general cleaning tasks
Education
CARIBBEAN MARITIME UNIVERSITY
Some College (No Degree) from Custom
Processing, Freight Forwarding and
University of The Commonwealth Caribbean
EXECUTIVE CERTIFICATE IN HUMAN RESOURCE MANAGEMENT
06.2022
WESTWOOD HIGH SCHOOL
High School Diploma
06.2013
University Overview
- Awarded 6 SUBJECTS IN HUMANITIES
AIM UNIVERSITY GROUP
Some College (No Degree) from FLIGHT ATTENDANT PROFESSIONAL DEVELOPMENT
Skills
- Data Analysis
- Computer Literate
- Effective written and Verbal Communication
- Strong Leadership
- Problem Solving
- Flexible Time Management
- Strong Work Ethics
- Decision-Making
- Teamwork and Collaboration
- Attention to Detail
Timeline
Administrative & Human Resource Officer
Shipping Jamaica Ltd
12.2019 - 04.2024
Lifeguard
High Sierra Pools
06.2019 - 09.2019
Collections Agent
Teleperformance
06.2018 - 08.2018
Intern
Alexandria Public Library
06.2017 - 07.2017
Intern
The Gleaner Company Limited
07.2015 - 07.2015
Volunteer
Mustard Seed Communities
09.2014 - 02.2015
Summer Worker
Butty’s Enterprise
03.2014 - 08.2014
CARIBBEAN MARITIME UNIVERSITY
Some College (No Degree) from Custom
Processing, Freight Forwarding and
University of The Commonwealth Caribbean
EXECUTIVE CERTIFICATE IN HUMAN RESOURCE MANAGEMENT
WESTWOOD HIGH SCHOOL
High School Diploma
AIM UNIVERSITY GROUP
Some College (No Degree) from FLIGHT ATTENDANT PROFESSIONAL DEVELOPMENT
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