DENEIKA WHITE
Summary
I am seeking a managerial role that allows me to leverage my skills in motivating and enhancing employee effectiveness. With over 7 years of experience as a Care Operations Supervisor, I have a proven track record of inspiring specialists and colleagues and fostering talent development. Additionally, my 6+ years as a Customer Service Specialist have demonstrated my ability to drive change and achieve successful outcomes. I have also successfully led a remote team for over 3 years. As a highly motivated individual, I am eager to tackle new challenges and quickly grasp new concepts. My exceptional communication, interpersonal, technical, and problem-solving skills further contribute to my qualifications. Moreover, I am recognized for being detail-oriented, versatile, efficient, and a 'hands-on' professional.
Overview
12
12
years of professional experience
2
2
Languages
Work History
CARE Operations Supervisor
Vistaprint
08.2016 - 03.2023
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Reduced process lags and trained team members on best practices and protocols.
- Evaluated and reported on department (over 60 frontline specialists) metrics to upper management.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
- Developed action plans based on analysis findings and implemented solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance of over 15 frontline specialist.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Conducted quality assurance audits on employees conduct and performance to ensure adherence to codes, standards and established procedures.
Customer Service Specialist
Vistaprint
10.2010 - 08.2016
- Provided world class customer service with printed marketing materials and website design services to an elite set of customers daily through email and telephone contacts.
- Monitored external trends and internal conditions to identify opportunities.
- Consistently collaborated and assisted with workload of customer advocate group.
- Project Management- Managed Special tasks such as Mailing Services Stuck Order Report, Large Order Review and Rapport Building Team Initiative.
- Partnered and collaborated with others to serve the best interest of the organization (Manufacturing, Service Strategy, Customer Advocate Group).
Education
Certification- Leadership And Management Certification (Pending) -
HEART/NSTA Trust- Global Services Sector
10.2023
Preventing Violence in The Workplace & Conflict Resolution - Professional Certificate
Occupational Safety & Health Academy
2018
Bachelor’s Degree - Integrated Marketing & Communications, Cultural Studies
University of the West Indies – WJC
01.2017
Associate Degree - Humanities
Montego Bay Community College
01.2010
Skills
- Leadership development
- Quality control
- Engagement planning and execution
- Project management
- Training Facilitator
- Conflict Resolution
- Multitasking and Organization
- Performance Management
Proficiency
- Salesforce
- AWS
- Jira
- Confluence
- Concur Solutions
- Slack
- Zoom
- Microsoft Suite
- Google Suite
- SharePoint
- GIMP
- Cisco soft phone software
- Quickbase
Other Trainings/Certifications
Successfully completed courses and workshops focusing on various essential skills including engagement, motivation, time management, leadership, Agile values and principles, customer service, and performance management and assessment.
References
References available upon request.
Accomplishments
Vistaprint Supervisor of the Quarter (2020) • Vistaprint agent of the quarter • Academic Award for outstanding Performance 2013-2014 • Dean’s Honours Roll • First class Honours 2017 (University of the West Indies) • OSHA Conflict Resolution Course • Leadership and Management Certification (Pending) (GSS- Heart Trust NTA
Timeline
CARE Operations Supervisor
Vistaprint
08.2016 - 03.2023
Customer Service Specialist
Vistaprint
10.2010 - 08.2016
Certification- Leadership And Management Certification (Pending) -
HEART/NSTA Trust- Global Services Sector
Preventing Violence in The Workplace & Conflict Resolution - Professional Certificate
Occupational Safety & Health Academy
Bachelor’s Degree - Integrated Marketing & Communications, Cultural Studies
University of the West Indies – WJC
Associate Degree - Humanities
Montego Bay Community College
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