WHITNEY DAWKINS
Stony Hill,St. Andrew
Overview
10
10
years of professional experience
Work History
Acting Performance Monitoring and Evaluation Analyst
National Land Agency
Kingston
2023.08 - Current
- Improved monthly and quarterly reporting with innovative data tracking, collection and sharing strategies
- Developed documentation and reports to showcase trends and improve decision-making
- Performed basic quantitative and qualitative analysis to identify areas of improvement and recommend solutions.
Customer Service Officer
National Land Agency
Kingston
2021.01 - 2023.08
- Enhanced customer satisfaction with fast, knowledgeable service
- Anticipated needs and resolved problems to keep customers happy
- Collaborated across divisions or units to resolve customer-related issues.
Customer Service Representative
Teleperformance
Montego Bay
2019.05 - 2019.10
- Managed customer calls efficiently in a fast-paced call centre environment
- Enhanced customer satisfaction with fast, knowledgeable service
- Handled customer inquiries, payments and service requests.
Customer Service Executive
VIP Attractions-Club Mobay
Montego Bay
2016.11 - 2019.02
- Meet and greet passengers at Airport arrival gates
- Ensure a smooth experience for passengers by escorting them through immigration and customs and getting them to their transfer.
Data Collector
Social Development Commission
Montego Bay
2016.07 - 2016.08
- Interviewed individuals using established survey instrumentation and procedures.
Customer Service Representative
Acs, A Xerox Company
Montego Bay
2014.09 - 2016.02
- Managed customer calls efficiently in a fast-paced call centre environment
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
Timeline
Acting Performance Monitoring and Evaluation Analyst
National Land Agency
2023.08 - Current
Customer Service Officer
National Land Agency
2021.01 - 2023.08
Customer Service Representative
Teleperformance
2019.05 - 2019.10
Customer Service Executive
VIP Attractions-Club Mobay
2016.11 - 2019.02
Data Collector
Social Development Commission
2016.07 - 2016.08
Customer Service Representative
Acs, A Xerox Company
2014.09 - 2016.02