WHITNEY DAWKINS
Stony Hill,St. Andrew
Overview
10
10
years of professional experience
Work History
Acting Performance Monitoring and Evaluation Analyst
National Land Agency
Kingston
08.2023 - Current
- Improved monthly and quarterly reporting with innovative data tracking, collection and sharing strategies
- Developed documentation and reports to showcase trends and improve decision-making
- Performed basic quantitative and qualitative analysis to identify areas of improvement and recommend solutions.
Customer Service Officer
National Land Agency
Kingston
01.2021 - 08.2023
- Enhanced customer satisfaction with fast, knowledgeable service
- Anticipated needs and resolved problems to keep customers happy
- Collaborated across divisions or units to resolve customer-related issues.
Customer Service Representative
Teleperformance
Montego Bay
05.2019 - 10.2019
- Managed customer calls efficiently in a fast-paced call centre environment
- Enhanced customer satisfaction with fast, knowledgeable service
- Handled customer inquiries, payments and service requests.
Customer Service Executive
VIP Attractions-Club Mobay
Montego Bay
11.2016 - 02.2019
- Meet and greet passengers at Airport arrival gates
- Ensure a smooth experience for passengers by escorting them through immigration and customs and getting them to their transfer.
Data Collector
Social Development Commission
Montego Bay
07.2016 - 08.2016
- Interviewed individuals using established survey instrumentation and procedures.
Customer Service Representative
Acs, A Xerox Company
Montego Bay
09.2014 - 02.2016
- Managed customer calls efficiently in a fast-paced call centre environment
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
Timeline
Acting Performance Monitoring and Evaluation Analyst
National Land Agency
08.2023 - Current
Customer Service Officer
National Land Agency
01.2021 - 08.2023
Customer Service Representative
Teleperformance
05.2019 - 10.2019
Customer Service Executive
VIP Attractions-Club Mobay
11.2016 - 02.2019
Data Collector
Social Development Commission
07.2016 - 08.2016
Customer Service Representative
Acs, A Xerox Company
09.2014 - 02.2016
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