Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Demar K. Wright

St. James,12

Summary

Dynamic professional with over 5 years at Conduent mastering customer service and complaint resolution. Excelled in roles from Clerical Administrator to Supervisor, blending strategic sales with empathy. Proven track record in improving service delivery, showcasing technical support prowess and exceptional interpersonal skills.

Overview

15
15
years of professional experience

Work History

Customer Services Representative

Conduent
Montego Bay
01.2017 - 01.2023
  • Over 5 years as a customer services representative

Teacher’s Assistant

Braes River Primary School
01.2015 - 01.2016
  • Teach
  • Co-ordinate sporting activities and other school events for students and staff alike

Merchandiser

168 Supermarket
01.2012 - 01.2015
  • Stock taking
  • Place orders for the store
  • Ensure that products on display are appropriately organized

Supervisor (Warehouse)

Clarke’s Hardware
01.2009 - 01.2011
  • Ensure smooth operation
  • Auditing of stock

Clerical Administrator

Divine Medical Centre
01.2008 - 01.2009
  • Register patients
  • Assist in preparing patients for medical attention from doctor
  • Filing patients’ documents

Education

Bachelor of Education - Mathematics

Shortwood Teachers’ College
Jamaica
02.2025

High School -

St. Elizabeth Technical
Jamaica
01.2007

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Executive management support
  • Refunds processing
  • Warehousing functions
  • Strategic sales
  • Paperwork processing
  • Service upselling
  • Opening and closing accounts
  • Customer education
  • Empathy and patience
  • Inbound and outbound calling
  • Hardware upgrades
  • Service calls
  • Remote support
  • Hardware configuration
  • Technical support

Affiliations

  • Secretary, Community Development Centre, Braes River, St. Elizabeth, Jamaica
  • Public Relations Officer, Caribbean Youth Summit Association, Braes River, St. Elizabeth, Jamaica

Accomplishments

Scholarship recipient, Ministry of Education, 01/2016

References

  • Mr. Neville Green, Pastor, Civil Engineer, National Water Commission, Santa Cruz P.O., St. Elizabeth, Jamaica, 1 876 316-4698
  • Dr. Marriesol Minto-Blake, General Practitioner, Santa Cruz P.O., St. Elizabeth, Jamaica, 1 876 866-1535
  • Ms. Daliah Francis, Principal, Braes River Primary School, Thornton District, Thornton P.O., Jamaica, 1 876 401-4727

Timeline

Customer Services Representative

Conduent
01.2017 - 01.2023

Teacher’s Assistant

Braes River Primary School
01.2015 - 01.2016

Merchandiser

168 Supermarket
01.2012 - 01.2015

Supervisor (Warehouse)

Clarke’s Hardware
01.2009 - 01.2011

Clerical Administrator

Divine Medical Centre
01.2008 - 01.2009

Bachelor of Education - Mathematics

Shortwood Teachers’ College

High School -

St. Elizabeth Technical

Similar Profiles

CREATE PROFILE
Demar K. Wright