Deidra Plummer
Montego Bay
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Human Resources Administrator
Jewel Grande Montego Bay Resort and Spa
02.2023 - Current
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
Telephone Operator
The Jewel Grande Resort Montego Bay and Spa
08.2022 - 02.2023
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
Internship at Jewel Grande Montego Bay Resort and Spa
Jewel Grande Montego Bay Resort and Spa
05.2022 - 07.2022
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Sales Agent and Customer Service
Advanced Call Centre Technologies
10.2019 - 07.2021
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Hotel Housekeeper
South Bay Inn and Suites
11.2020 - 03.2021
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Restaurant Hostess
South Bay Inn And Suites
11.2020 - 03.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Editor/Design Assistant
SayCheese Photobooth Rentals
05.2018 - 08.2018
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Streamlined design processes for increased efficiency and faster project turnaround times.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
- Developed creative design for print materials, banners and signs.
Internship at Half Moon Resort
Half Moon Resort
05.2017 - 08.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Waitress and Kitchen Staff
Knox Community College
02.2016 - 04.2016
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Community Service
Albert Town Branch Library
12.2014 - 01.2015
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Associate of Science - Training And Development
Heart Trust NTA
Montego Bay, Jamaica01.2024
Bachelor of Science - Tourism Management
University of Technology
Kingston, Jamaica11.2022
Associate of Science - Hospitality And Tourism Management
Knox Community College
Clarendon, Jamaica08.2017
High School Diploma -
Hampton School For Girls
St Elizabeth, Jamaica06.2015
Skills
- Organizing files
- Microsoft office proficiency
- Communication skills
- Team leader
- Adaptability
- Time Management
- Self-Motivation
- Conflict Resolution
- Payroll Administration
- Benefits Oversight
- Policy and Procedure Development
- Personnel File Management
- Employee Relations
- Employment Record Verification
- Workers' Compensation
- Employee Onboarding
- Benefits Administration
- Document Management
- Background Checks
- New Hire Onboarding
- Human Resources Support
- Pre-Employment Screening
Leadership Position
- Assistant Vice President of the Interact Club at the Hampton School
- Student Council member at the Hampton School
- Assistant events coordinator for TAC club at Knox Community College
- Social Media Manager for my University Tourism Management marketing Course
Group Affiliation
- A member of interact club at Hampton school and environmental club
- A member of TAC club at Knox Community College
- Social Media manager for my university tourism management course
references
- Ms. Arlene Barrett, Business Woman, (876) 383-7976/610-0547
- Mrs. Rose Hall, Justice of the Peace, 876-892-0180
- Mr. Dwayne Edwards, Justice of the Peace, 876-286-4848
Timeline
Human Resources Administrator
Jewel Grande Montego Bay Resort and Spa
02.2023 - Current
Telephone Operator
The Jewel Grande Resort Montego Bay and Spa
08.2022 - 02.2023
Internship at Jewel Grande Montego Bay Resort and Spa
Jewel Grande Montego Bay Resort and Spa
05.2022 - 07.2022
Hotel Housekeeper
South Bay Inn and Suites
11.2020 - 03.2021
Restaurant Hostess
South Bay Inn And Suites
11.2020 - 03.2021
Sales Agent and Customer Service
Advanced Call Centre Technologies
10.2019 - 07.2021
Editor/Design Assistant
SayCheese Photobooth Rentals
05.2018 - 08.2018
Internship at Half Moon Resort
Half Moon Resort
05.2017 - 08.2017
Waitress and Kitchen Staff
Knox Community College
02.2016 - 04.2016
Community Service
Albert Town Branch Library
12.2014 - 01.2015
Associate of Science - Training And Development
Heart Trust NTA
Bachelor of Science - Tourism Management
University of Technology
Associate of Science - Hospitality And Tourism Management
Knox Community College
High School Diploma -
Hampton School For Girls
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