Decoda Drummond

Credit and Collections Officer/Receivables Management
Process premium finance loan applications with a strong emphasis on accuracy, completeness, and regulatory compliance.
 Assess applicant creditworthiness and exercise sound judgment in premium finance approval decisions.
 Communicate effectively with policyholders and brokers to clearly explain premium financing options and address inquiries with professionalism and clarity.
 Collaborate cross-functionally with underwriting and claims teams to evaluate risk exposure, resolve financing-related issues, and ensure adherence to company policies and guidelines.
 Manage and monitor premium finance loan portfolios, including maintaining aging reports, overseeing payment schedules, tracking delinquencies, and conducting proactive follow-ups on overdue accounts.
 Maintain detailed, well-organized records of premium finance transactions in line with regulatory requirements and internal controls.
 Partner with internal departments, including underwriting, claims, and customer service, to enhance operational efficiency and improve service delivery.
 Stay current with insurance regulations, industry standards, and compliance requirements related to premium financing.
 Provide exceptional service and support to policyholders, brokers, agents, and internal stakeholders, fostering strong professional relationships.
 Identify and contribute to continuous improvement initiatives aimed at increasing the efficiency, accuracy, and effectiveness of premium financing operations.

• Managed daily operations, ensuring timely policy processing and high-quality customer service.
• Collaborated with team members to streamline workflow, enhancing service delivery and operational effectiveness.
• Conducted regular audits of insurance applications, ensuring compliance with company standards and regulatory requirements.

• Led and coordinated daily operations of Records team, ensuring service standards and deadlines were consistently met
• Prepared and reviewed operational reports, enhancing management's decision-making process
• Oversaw data importation and validation, maintaining system accuracy and completeness
• Maintained audit-ready physical and electronic filing systems
• Ensured compliance with data protection and confidentiality policies
• Facilitated communication between internal departments on records access and documentation

• Assisted with accounting activities including data entry, reconciliations, and audit preparation to support financial accuracy
• Assisted with payroll processing while maintaining strict confidentiality
• Organized physical and digital filing systems to ensure easy access and retrieval of documents
• Delivered secretarial and administrative support by managing scheduling and correspondence for efficient operations

• Created engaging classroom environments that fostered learning and exploration
• Enhanced children's language, communication, and social skills through targeted structured activities
• Promoted positive group behavior through structured activities in classroom settings

• Managed inventory levels for food and beverage supplies effectively.
• Managed inventory levels to maintain stock availability and avoid shortages
• Coordinated stock replenishment based on restaurant demand and trends.
• Conducted regular audits to ensure accuracy of inventory records.
• Assisted in menu planning and processed customer cash transactions efficiently

• Coordinated food and beverage staff to optimize service delivery and enhance guest experiences
• Scheduled staff and delegated tasks to streamline operations and ensure timely service
• Trained cashier staff and enforced service procedures to uphold quality standards