Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Focused Operations Manager adept at planning, directing and maintaining success in cross-functional teams. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to reach their highest potential.
Overview
4
4
years of professional experience
Work History
Operations Manager
One Academy For Schools Division, One On One Educational Services
09.2023 - Current
Leads team of 5 in successful rollout of the Teacher Availability Solution across 22 High schools island-wide, ensuring seamless implementation of the provision of technology, personalized content, classroom facilitators, and internet connectivity, enhancing their educational capabilities.
Developed systems and procedures to improve operational and team efficiency.
Manages fulfillment, inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Manages an external installation team to ensure proper deployment of equipment in schools, optimizing installation processes for minimal disruption.
Manages the deployment, assessment, and day-to-day operations of classroom facilitators, ensuring their effectiveness in supporting the educational objectives of the program.
Collaborates with Sales and Marketing teams to align product offerings with market needs, contributing to continuous improvement and product evolution.
Works closely with Research and Development and Content Development to incorporate feedback and enhance the solution's content offerings, features and functionality.
Project Manager
One on One Educational Services
11.2022 - 08.2023
Spearheaded the successful implementation of an innovative offline learning solution aimed at promoting educational equity in 8 high schools.
Led a cross-functional team comprising Content Development, Research and Development, Operations, Sales, and Marketing departments, fostering collaboration and synergy among team members.
Developed and executed a comprehensive project plan that addressed the challenges posed by limited internet access post-pandemic, particularly in the context of teacher migration affecting Jamaican high schools.
Successfully managed a $14 million BIGEE grant from the Development Bank of Jamaica. Implemented robust financial controls, ensuring adherence to budgetary constraints and resource optimization.
Acted as the primary liaison between the project team and external stakeholders, fostering strong relationships with schools, government bodies, and educational organizations.
Successfully pitched the project to the Ministry of Education, securing their endorsement and commitment to integrating the offline learning solution into the national education framework.
CSR and Governance Manager
One on One Educational Services
02.2022 - 11.2022
Manage company compliance to local and international standards including reporting agencies. Produced documents including a calendar of key registrations and renewals, company regulation guidelines and risk assessment documentation.
Pursue funding opportunities to provide services to vulnerable communities and expand CSR strategic partnerships.
Spearhead the integration of ESG considerations into business operations and ensure knowledge transfer of ESG interests from the Board of Directors to the Executive Leadership Team and vice versa.
Establish the One Achievers Foundation and coordinate outreach activities and provide CSR opportunities for staff.
Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
Reviewed contracts for compliance and privacy-related issues.
Sr. Grants & Compliance Administrator
NJ Transit
01.2020 - 09.2021
Prepared NJ TRANSIT grant applications for Federal Transit Administration (FTA), Federal Railroad Administration (FRA) as well as other funding agencies
Secured over $32MM in federal funding for NJ TRANSIT capital and research projects
Ensured statutory, planning, and administrative requirements are met before grant applications are submitted
Coordinated with various consultants to ensure stylistic continuity and quality assurance throughout the grant development process
Coordinated with senior-level NJ TRANSIT staff to develop strategies for timely obligation of federal funds for awarded projects
Managed compliance for awarded projects, managed costs, and monitored project performance
Education
Master of Arts - Political Science
Fairleigh Dickinson University
Teaneck, New Jersey
12.2019
Bachelor of Arts - Political Science
Fairleigh Dickinson University
Teaneck, NJ
05.2018
Skills
Leadership and Team Building
Effective Communication
Project/ Program Management
Compliance, Evaluation and Monitoring
Process Improvement
Timeline
Operations Manager
One Academy For Schools Division, One On One Educational Services
09.2023 - Current
Project Manager
One on One Educational Services
11.2022 - 08.2023
CSR and Governance Manager
One on One Educational Services
02.2022 - 11.2022
Sr. Grants & Compliance Administrator
NJ Transit
01.2020 - 09.2021
Master of Arts - Political Science
Fairleigh Dickinson University
Bachelor of Arts - Political Science
Fairleigh Dickinson University
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