Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Hi, I’m

Debra Mason

Portmore,Jamaica
Debra Mason

Summary

Dynamic leader with over 10 years of experience in Business Process Outsourcing, driving brand growth and talent acquisition strategies. Proven track record of success in promoting and elevating employer brands, with a passion for connecting individuals with opportunities for career growth and development.

Overview

14
years of professional experience

Work History

Sutherland
Kingston, St. Andrew

Manager - Jamaica Talent Attraction & Sourcing
10.2021 - Current

Job overview

- Talent Attraction Strategy

- Employer Branding

- Recruitment Marketing

- Social Media Recruitment

- Content Creation

- Analytics and Reporting

- Diversity, Equity, and Inclusion

- Budget Management

- Vendor Management

- Time Management and Organization

- Data-Driven Decision Making

- Strategic Sourcing

- Candidate Experience

- Employee Value Proposition Development

Zarabelle Limited
Kingston, St Andrew

Zintage Model
12.2019 - Current

Job overview

- Flexibility and adaptability to changing shoot schedules and directions

- Knowledge of modeling techniques and industry standards

- Experience with auditioning and casting processes

- Flexibility with regards to wardrobe, hair, and makeup

- Ability to maintain a neutral or specific accent

- Knowledge of basic acting techniques and terminology

- Ability to learn and memorize lines and scripts

Sutherland
Kingston, St Andrew

Senior Associate - Talent Acquisition
09.2016 - 10.2021

Job overview

- Talent pipelining and management

- Employer branding and marketing

- Diversity, equity, and inclusion strategies

- Recruitment technology (ATS, CRM, etc.)

- Data analysis and metrics-driven decision making

- Strategic sourcing and research

- Candidate experience and engagement

Hinduja Global Solutions Ltd
Kingston, St Andrew

Customer Service Team Lead
01.2016 - 09.2016

Job overview

- Leadership and Team Management

- Performance Management and Metrics

- Process Improvement and Implementation

- Technical Skills (depending on industry)

- Quality Assurance and Control

Xerox
Portmore, St Catherine

Customer Care Supervisor
11.2013 - 01.2016

Job overview

  • Worked as Customer Service Representative for an international retail client at the time Amazon.com
  • Promoted to a Team Supervisor in September of 2013 and helped to manage 100+ individuals who were apart of the department
  • Conducted payroll checks and provided schedules for the team as well as monitored their performance in daily, weekly and monthly audits

Xerox
Portmore, St Catherine

Recruiter
07.2014 - 10.2015

Job overview

  • Worked part time for our ramp season as a Recruiter to do preliminary interviews, schedule, face-to-face interviews and complete the hiring process for candidates who met the right qualifications for the client

Xerox
Kingston, Jamaica

Customer Service Representative
08.2012 - 11.2013

Job overview

  • Managing a team of customer service representatives
  • Helping them to maintain their level of service and conducting reports to ensure business progress

Marketing and Communications Office UWI Mona
Kingston , St Andrew

Projects Assistant
10.2010 - 04.2011

Job overview

  • Assisting with archives of University features in the news or paper
  • Answering media calls and directing clients to necessary personnel

Education

University of The West Indies Mona Campus

B.A from Language Communication and Society, Communications and Linguistics
01.2011

University Overview

Skills

  • Marketing
  • Lead Generation
  • Communication
  • Design
  • Digital and Technical
  • Project Management
  • Creative and Problem Solving
  • Diversity, Equity and Inclusion
  • Data Analysis
  • Budget Management
  • Adaptability
  • Employer Branding
  • Candidate Experience
  • Talent Pipeline
  • Compliance
  • Storytelling
  • Policy Implementation

Languages

Languages
  • English, Fluent
  • Spanish, Limited Working

Awards

Awards
  • Special Recognition Award
  • 5 Years of Service Award
  • Top Performer - Support Awards

Timeline

Manager - Jamaica Talent Attraction & Sourcing
Sutherland
10.2021 - Current
Zintage Model
Zarabelle Limited
12.2019 - Current
Senior Associate - Talent Acquisition
Sutherland
09.2016 - 10.2021
Customer Service Team Lead
Hinduja Global Solutions Ltd
01.2016 - 09.2016
Recruiter
Xerox
07.2014 - 10.2015
Customer Care Supervisor
Xerox
11.2013 - 01.2016
Customer Service Representative
Xerox
08.2012 - 11.2013
Projects Assistant
Marketing and Communications Office UWI Mona
10.2010 - 04.2011
University of The West Indies Mona Campus
B.A from Language Communication and Society, Communications and Linguistics
Debra Mason