DEBORAH SHANIQUEA WILLIAMS
St. Catherine Jamaca
Summary
Efficient and results-driven Food Service Manager, server, cashier, and sales representative, with a background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow, and streamline operations for increased efficiency. The impact made in previous roles includes elevating guest satisfaction through strategic service improvements, and fostering a positive work environment for staff.
Overview
6
6
years of professional experience
Work History
Restaurant Bar Owner & Manager
Shan Xclusive Restaurant And Lounge
Linstead, Jamaica
09.2022 - 01.2025
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided employees with training regarding excellent product and customer service.
- Handled quality control, payroll, special projects, and staff evaluations for both businesses.
- Monitored staff performance and addressed issues.
- Plan and organize activities for the restaurant and lounge.
- Took orders, assisted customers, took payments, and made nonalcoholic and alcoholic beverages.
- Assisted with prepping dishes, food preparation, and cleaning up.
- Managed food preparation, guest interaction, quality control, and customer relations.
- Optimized profits by controlling food, beverage, and labor costs.
Front Desk & Cashier
Hillview at Mystic Ridge Jamaica
Ocho Rios, Jamaica
01.2020 - 12.2022
- Company Overview: Hillview at Mystic Ridge, Jamaica.
- Check the guest in and out.
- Answering calls from the customer service lines.
- Registered and assigned rooms to our guests.
- Provide room keys and access passes.
- Clarify any questions guests might have while breaking down the amenities.
- Change, upgrade, or downgrade rooms when necessary.
- Made and verified reservations.
- The customers were given a breakdown of charges before checking out.
- Upselling.
- Take payments.
- Receive and transfer messages accordingly.
- Knowledge of hotel policies and procedures.
- Post additional service charges to the room.
- Provide world-class customer service.
- Answering questions about their bill, confirming credit, and ensuring accurate transactions are made.
- Maintaining records.
Server & Dining Room Attendant
The Courtleigh Hotel & Suites Jamaica
Kingston 5, Jamaica
07.2019 - 09.2022
- Company Overview: The Courtleigh Hotel & Suites.
- Greeting our guests and quickly having them seated.
- Provide the menu, water, and answer queries.
- Upselling.
- Take orders from seated guests.
- Serve meals.
- Make and serve drinks.
- Constantly check in on guests to ensure they aren't lacking anything.
- Provide the bill and take payment.
- Wrap orders.
- Attended to customer service phone lines, took reservations, and placed dining-out orders accordingly.
- Remove dirty dishes, then clean the tables.
- Reset the tables for the next guests.
- The Courtleigh Hotel & Suites.
Education
Job Certification - Hospitality & Restaurant Operations Level 2
Heart Trust NTA
09-2016
University of the Commonwealth Caribbean
Skills
- World-class customer service skills
- Sales proficiency
- Computer proficiency
- Excellence in multitasking
- Excellent communication and collaboration skills
- Team Building and Leadership
- Adaptability
- Excellent time management
- Experience in Quality Assurance
- Experience in training and payroll
- Ability to work long hours
- Staff training
- Product knowledge
- Time management
- Beverage making
- Small business operations
- Delegating assignments and tasks
Timeline
Restaurant Bar Owner & Manager
Shan Xclusive Restaurant And Lounge
09.2022 - 01.2025
Front Desk & Cashier
Hillview at Mystic Ridge Jamaica
01.2020 - 12.2022
Server & Dining Room Attendant
The Courtleigh Hotel & Suites Jamaica
07.2019 - 09.2022
Job Certification - Hospitality & Restaurant Operations Level 2
Heart Trust NTA
University of the Commonwealth Caribbean
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