Debbia Brown-Rose

• Managed operations at the National Water Commission
• Overseeing Commercial Operations and leading a team to deliver exceptional Customer Service
• Committed to driving innovation and implementing customer-centric strategies for an enhanced customer service experience

My Key responsibilities includes:

• Developed and implemented business policies and procedures to streamline operations and enhance service delivery.
• Provided training and support to enhance employee skills and competencies, resulting in a high level of customer service.
• Collaborated with cross functional teams to identify opportunities for innovation and implemented initiatives to enhance the customer experience.
• Managed regulatory standards in accordance with industry regulations.
• Managed external Payment Agencies, including drafting and contract signing.
• Managed Government Accounts across the entire island.
• Created monthly reports for senior management summarizing operational performance metrics.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

• As a Billing Coordinator, at the National Water Commission, I was responsible for managing billing operations and ensuring accurate and timely billing processes
• My key responsibilities included:
• Coordinating billing activities and ensuring accurate invoicing for customers in Kingston, St Andrew and St Thomas (KSAT).
• Resolving billing inquiries and disputes, ensuring prompt and effective resolution to maintain customer satisfaction.
• Collaborating with internal teams to address billing issues and improve billing processes.

• Handling Customer Complaints
• Communicating with customers through different mediums