Deanique Bell
Kingston
Summary
I am a motivated and passionate Customer Service/ Sales Specialist who thrives on setting goals and exceeding expectations. I am also highly motivated and independent worker with excellent problem-solving and analytical skills and would be an asset to your team.
Overview
4
4
years of professional experience
Work History
Reservation/Sales Associate
ITel BPO
Jamaica
11.2022 - Current
- Increased customer satisfaction by efficiently managing reservations and providing accurate information.
- Enhanced company revenue through upselling additional services and recommending tailored travel packages.
Technical Support Representative
Sutherland Global
Jamaica
01.2022 - 06.2022
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Customer Service Representative
Hinduja Global Solutions
Jamaica
06.2020 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate Of Applied Business - Accounting And Business Management
Immaculate Conception High School
Constant Spring Road, Jamaica06.2018
High School Diploma -
Immaculate Conception High School
Constant Spring Road, Kingston06.2016
Skills
- Professionalism
- Attention to detail
- Excellent communication
- Empathy and understanding
- Adaptability and flexibility
- Computer proficiency
Timeline
Reservation/Sales Associate
ITel BPO
11.2022 - Current
Technical Support Representative
Sutherland Global
01.2022 - 06.2022
Customer Service Representative
Hinduja Global Solutions
06.2020 - 01.2022
Associate Of Applied Business - Accounting And Business Management
Immaculate Conception High School
High School Diploma -
Immaculate Conception High School