Deamil Dalley
Supervisor
Jamaica,Kinston
Summary
I’m a very hard working young man that love to make customers happy.
Overview
27
27
years of professional experience
Work History
Waiter
ROK Hotel
Kingston
03.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Met with chef to review daily specials and menu changes.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Travel Consultant
AFH Travel
01.2022 - Current
- Identify clients’ specifications and suggest suitable travel packages and services, then organize travel from beginning to end, through booking tickets and accommodations, securing rental transportation etc
- Supply travelers with pertinent information and useful travel material (guides, maps, event programs, etc.).
Restaurant Supervisor
Uncorked Too
01.2021 - 03.2023
- Assist in the training of new employees, the continuous training of existing staff and management of the work schedules of the restaurant’s staff
- Provide exceptional customer service and lead staff to do the same, including responding to customer complaints quickly and resolving them effectively
- Develop strategies for improving our customers’ dining experience, while maintaining high-quality food standards
- Oversee front of house operations, including wait staff, hosts, and bussing staff
- Work with staff to project future needs for kitchen supplies, goods, and cleaning products
- Maintain inventory of all needed supplies.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Maintained accurate records of sales, labor and other costs.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Served consistent portions following recipes and control standards.
- Controlled expenses and boosted profitability by managing food and labor costs.
Manager/Floor Supervisor
Reno Gaming Lounge
01.2019 - 01.2021
- Managed all aspects of the gaming floor, including operations, staffing, and customer satisfaction
- Directed all staff and technicians responsible for property maintenance and appearance
- Monitored all operating costs, budgets, and forecasts to ensure that the casino floor meets monetary goals
- Maintained comprehensive knowledge of overall floor operations and functions, including cash float
- Lead all floor processes and develop major goals to support broad functional and financial objectives
- Approve and distribute payments to high-winning patrons.
Supervisor/Manager
Fromage Gourmet Market and Bistro
01.2016 - 01.2018
- Managed daily front-of-house and back-of-house restaurant operations, and coordinated daily restaurant management operations, while organizing and supervising shifts
- Appraised staff performance and provided feedback to improve productivity; responded efficiently and appropriately to restaurant customer complaints
- Reviewed quality of service and discussed new vendors; promoted the brand in the local community through word-of-mouth and restaurant events
- Controlled operational costs, created revenue and expense reports, and estimated future needs for produce, kitchen utensils and cleaning products
- Ensured compliance with sanitation and safety regulations; implemented various policies and protocols to maintain future restaurant operations.
Maitre’d—Grog Shoppe Restaurant of Devon House
01.2013 - 01.2016
- Calculated future needs in kitchenware and equipment, then placed orders
- Organized kitchen and wait staff and aided, as needed
- Coordinated communication between front-of-house and back-of-house staff
- Arranged for new employees’ proper onboarding, such as training and uniforms.
Host and Bartender
Cornbread Soulful Bistro
01.1999 - 01.2008
- Delivered superior service, maximized customer satisfaction, gathered guests’ feedback, and recommended improvements to menu
- Identified measures to cut waste in sister establishment, Sidebar Neighborhood Lounge
- Trained new and current employees on proper customer service practices
- Monitored compliance with safety and hygiene regulations.
Inventory Representative
The Can Pop Vending Company
01.1998 - 01.1999
- Tallied materials, equipment, merchandise, and supplies in stock, then maintained and updated inventory and sales records
- Developed and improved inventory management procedures
- Stocked and distributed supplies, equipment, and merchandise, and reported discrepancies between physical counts and computer records
- Compiled balance, price, and cost reports for management.
Inventory Agent
PepsiCo, Inc
01.1996 - 01.1998
- Compared physical inventories to office records and computed figures from records, such as sales orders, production records, and purchase invoices to obtain current inventory
- Verified clerical computations against physical count-of-stock and adjusted errors in computation or count and investigated and reported reasons for discrepancies to management
- Compiled information on receipt and disbursement of material, equipment, merchandise, or supplies, and computed inventory balance, price, and cost
- Generated reports, such as inventory balance, price lists, and shortages for immediate supervisors
- Prepared lists of depleted items and recommended regular surveyance of defective or unusable products.
Education
American Hotel & Lodging Association - undefined
Certified Guest Service Professional - undefined
09.2020 - 4 2021
Diploma - Hospitality and Tourism Management
Bars-To-Go Training Institute
05.2012 - 12 2012
NCTVET Training Certificate – Bar Operations - undefined
Wayne County Community College District
09.2004 - 6 2006
Associates Degree - Business Management
High School Diploma - undefined
Henry Ford High School
09.1992 - 6 1996
Timeline
Waiter
ROK Hotel
03.2023 - Current
Travel Consultant
AFH Travel
01.2022 - Current
Restaurant Supervisor
Uncorked Too
01.2021 - 03.2023
Certified Guest Service Professional - undefined
09.2020 - 4 2021
Manager/Floor Supervisor
Reno Gaming Lounge
01.2019 - 01.2021
Supervisor/Manager
Fromage Gourmet Market and Bistro
01.2016 - 01.2018
Maitre’d—Grog Shoppe Restaurant of Devon House
01.2013 - 01.2016
Diploma - Hospitality and Tourism Management
Bars-To-Go Training Institute
05.2012 - 12 2012
NCTVET Training Certificate – Bar Operations - undefined
Wayne County Community College District
09.2004 - 6 2006
Host and Bartender
Cornbread Soulful Bistro
01.1999 - 01.2008
Inventory Representative
The Can Pop Vending Company
01.1998 - 01.1999
Inventory Agent
PepsiCo, Inc
01.1996 - 01.1998
High School Diploma - undefined
Henry Ford High School
09.1992 - 6 1996
American Hotel & Lodging Association - undefined
Associates Degree - Business Management
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