Davoney Shelly-Ann Roache
Summary
I am a dedicated and service-oriented professional with diverse experience in education and the hospitality industry. Passionate about creating positive experiences, I excel in customer service, team collaboration, and effective communication. Whether engaging with guests at a front desk or facilitating a smooth service experience, I am committed to delivering excellence, ensuring client satisfaction, and fostering lasting relationships. Adaptable and detail-oriented, I am always eager to learn and grow within a dynamic hospitality environment.
Overview
8
8
years of professional experience
Work History
Assistant English Teacher
Interac Inc.
03.2024 - 03.2025
- As an English Teacher in Japan, I developed and delivered engaging English lessons tailored to various proficiency levels. I assessed student progress and adapted instruction to meet individual needs, while also facilitating cultural exchange activities to broaden students' global perspectives. I provided personalized support and feedback to enhance language skills, managed classroom behavior to maintain a positive learning environment, and collaborated with colleagues and parents to support student success.
- Implemented classroom management strategies effectively, creating a safe and respectful learning environment for all students.
Customer Service Rep
Conduent
10.2022 - 03.2024
- My daily responsibilities encompass engaging with customers in fluent, standard English to thoroughly educate them about our services and products. I handle approximately 100 or more calls a day to offer solutions and resolve any issues they may encounter.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Food Hostess/ Cashier
Six Flags Discovery Kingdom
05.2019 - 09.2019
- In this role, I was responsible for warmly greeting guests and ensuring they felt welcomed. I took their orders and utilized a POS system to accurately process payments. Additionally, I prepared food items from the menu and provided guidance to customers in selecting their meals.
Photoshop Representative/ Sales Rep
Jewels Dunn’s River
11.2018 - 01.2019
- As a Photoshop Sales Representative, my responsibilities include maintaining and updating the sales ledger, managing inventory, and devising innovative strategies to upsell Photoshop products. I also handle the preparation and issuance of invoices.
Receptionist & Stock Keeping
Vocational Heart Trust
12.2016 - 01.2017
- My duties involve managing inventory, handling incoming calls, and making outbound calls on behalf of the company. Additionally, I am responsible for keeping customers and students informed about their academic credentials.
Education
Claremont All- Age School
Claremont, St. Ann07.2012
Bachelor’s Degree - Hospitality and Tourism Management
Moneague College
Moneague, St. Ann09.2021
Ocho Rios High School
Ocho Rios, St. Ann07.2017
Skills
- Proficient in Microsoft Word
- Cross-cultural awareness
- Customer service
- Friendly, positive attitude
References
Muffet, Forsythe- Llewellyn, College Professor, Fmuffet2002@gmail.com, 876 8333711, Moneague College
Awards
Outstanding Performance in Managing Accounting, Outstanding performance in Food and Beverage
Timeline
Assistant English Teacher
Interac Inc.
03.2024 - 03.2025
Customer Service Rep
Conduent
10.2022 - 03.2024
Food Hostess/ Cashier
Six Flags Discovery Kingdom
05.2019 - 09.2019
Photoshop Representative/ Sales Rep
Jewels Dunn’s River
11.2018 - 01.2019
Receptionist & Stock Keeping
Vocational Heart Trust
12.2016 - 01.2017
Claremont All- Age School
Bachelor’s Degree - Hospitality and Tourism Management
Moneague College
Ocho Rios High School
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