Davis Marcine
Montego Bay,St. James
Summary
Body-Scanning Technology - Customer Support Profile Passionate and detail-oriented dispute investigation analyst with over 2 years’ experience in the BPO sector. Trained in conflict resolution and communication. Eager to join Modsquad to build customer loyalty by leveraging interpersonal skills and offering top customer service.
Overview
2
2
Languages
8
8
years of post-secondary education
3
3
years of professional experience
Work History
Dispute Investigation Analyst
Radius Global Solutions
Montego Bay, Jamaica
01.2020 - Current
- Analyzed, researched and resolved payment claims within required timeframes.
- Prepared written opinions or decisions regarding cases.
- Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
- Completed thorough investigations on consumers' debt.
Telephone Banking Associate
Conduent
Montego Bay
05.2020 - 10.2020
- Answered related banking and service questions and offered information on related banking queries and services.
- Walked customers through necessary steps to complete online banking transactions.
- Placed and modified orders for cheques as per consumer request.
- Assisted consumers by placing disputes.
- Maintained customer account information database (incl.
- Canceling and updating customer accounts.
- Served customers in a friendly, efficient manner following outlined steps of service.
Reservations Agent
Itel International
Montego Bay
10.2018 - 02.2019
- Provided customer support via phone to customers regarding reservation queries.
- Modified and cancelled reservations at the request of customers Internships Server & Hostess at Sandals Royal Caribbean, Montego bay.
- Worked closely with front desk to achieve full occupancy of property.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Handled reservations and answered questions from interested patrons for busy 1700-room hotel
Internship Student
Sandals Royal Caribbean
Montego Bay, Jamaica
06.2018 - 07.2018
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs
- Provided face-to-face customer service to guests.
- Served food and beverages.
- Assisted with seating arrangements.
- Answered incoming telephone calls, took down orders and provided information
Extra Curricular Activity
St. James Municipal Corporation
Montego Bay, Jamaica
05.2018 - 06.2018
- Completed filing task.
- Provided information to customers regarding various queries.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Homework Centre at Flower Hill Bible Way Church, Montego Bay
09.2016 - 10.2016
- Assisted students to do their homework and research in different subject areas.
Education
BA - Spanish Studies
Northern Caribbean University
08.2020 - Current
Associate of Arts - Hospitality And Tourism Management
Montego Bay Community College
09.2016 - 07.2018
CXC Certificate -
Rusea's High School
Hanover 09.2011 - 07.2016
Skills
Fraud investigations
Good listening skills
CRM
Key stakeholder relationship building
Creative problem solving
Language skills
Critical thinking
References
Available upon request
Timeline
BA - Spanish Studies
Northern Caribbean University
08.2020 - Current
Telephone Banking Associate
Conduent
05.2020 - 10.2020
Dispute Investigation Analyst
Radius Global Solutions
01.2020 - Current
Reservations Agent
Itel International
10.2018 - 02.2019
Internship Student
Sandals Royal Caribbean
06.2018 - 07.2018
Extra Curricular Activity
St. James Municipal Corporation
05.2018 - 06.2018
Associate of Arts - Hospitality And Tourism Management
Montego Bay Community College
09.2016 - 07.2018
Homework Centre at Flower Hill Bible Way Church, Montego Bay
09.2016 - 10.2016
CXC Certificate -
Rusea's High School
09.2011 - 07.2016