Davina Scale
4652 N Hiatus Rd,St. James
Summary
To secure a position which will offer the opportunity to apply my training & development and sales experience toward the growth of a successful business or an organization.
Overview
4
4
years of professional experience
Work History
Collections Representative
RTR International
08.2020 - Current
- Provide superior service via phone
- Used questioning and listening skills that support effective telephone communication
- Understood the impact of attitude in handling calls professionally
- Effectively deals with job stress, angry callers, and upset customers
- Use the most appropriate way to communicate with different behavior types on the telephone
- Identify voice skills and how to enhance a good telephone presentation
- Meet commitments to customers
- Display time flexibility towards shifts as per work floor requirements
- Other duties as assigned.
Customer Service Representative
Conduent
01.2020 - 05.2020
- Provided superior service via phone
- Used questioning and listening skills that support effective telephone communication
- Understood the impact of attitude in handling calls professionally
- Used the most appropriate way to communicate with different behavior types on the telephone
- Identified voice skills and how to enhance a good telephone presentation
- Met commitments to customers
- Displayed time flexibility towards shifts as per work floor requirements
- Other duties as assigned.
Customer Service Representative
TelePerformance
- 11.2019
- Provided superior service via phone
- Used questioning and listening skills that support effective telephone communication
- Understood the impact of attitude in handling calls professionally
- Effectively deals with job stress, angry callers, and upset customers
- Used the most appropriate way to communicate with different behavior types on the telephone
- Identified voice skills and how to enhance a good telephone presentation
- Met commitments to customers
- Displayed time flexibility towards shifts as per work floor requirements
- Other duties as assigned.
Education
HEART TRUST NTA Career Advancement Program -
Montego Bay Community College
05.2019
Business & Hospitality -
William Knibb Memorial High School
11.2018
Skills
- Detailed oriented and very organized
- Able to multitask under pressure and produce results on a consistent basis in a fast paced environment
- Highly motivated
- Ability to work in unison with staff and management
- Easily adapts to change
- Proficient in the following: Microsoft Excel, Microsoft Word, Data Entry, Oral and written communication
References
Provided upon request
Timeline
Collections Representative
RTR International
08.2020 - Current
Customer Service Representative
Conduent
01.2020 - 05.2020
Customer Service Representative
TelePerformance
- 11.2019
HEART TRUST NTA Career Advancement Program -
Montego Bay Community College
Business & Hospitality -
William Knibb Memorial High School
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