Davielle T. Watkin
Spanish Town,Jamaica
Summary
To be in a position where I can maximize my potential as a productive and active individual, giving quality performances at all times for the attainment of the goal of the organization I aspire to be part of. My experience has allowed me to be attentive, patient and empathetic towards whomever I interact with, allowing for accurate and efficient problem solving. Critical analysis and precise interpretation is a staple in my everyday responsibilities and as such, I am very reliable in that aspect, providing the best solution to all problems or obstacles that stand before me.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
SSG
Kingston, Jamaica
09.2024 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Passenger Service Agent
Goddard Catering Group
12.2021 - 07.2024
- Monitored flight status updates on computer systems in order to provide accurate information to passengers
- Assisted passengers with special needs, such as wheelchair assistance or unaccompanied minors
- Conducted pre-flight announcements to inform passengers about safety procedures, amenities, and upcoming events on board
- Tagged checked luggage appropriately for proper handling by baggage handlers during loading/unloading processes
- Checked passports and visas for international travelers to ensure compliance with immigration regulations
Customer Service Representative
Sutherland Global
09.2020 - 12.2021
- Answered customer inquiries via phone, email, and chat
- Provided accurate information about products and services to customers
- Followed up on unresolved cases to keep customers informed of progress towards solution
- Handled customer inquiries, payments and service requests
- Answered inbound calls to handle various concerns, set appointments and close sales
Brand Ambassador
WISYNCO Group Ltd
06.2019 - 08.2020
- Trained retail staff on product knowledge, enabling them to better serve their customers and promote brand effectively
- Provided feedback on promotional campaigns, suggesting adjustments based on personal observations or customer interactions
- Distributed promotional materials such as flyers, brochures, or samples to attendees at events
- Engaged with consumers, answering questions about brand and its offerings
Education
Business Education -
St.Catherine High School
06.2018
Angels Primary School
06.2013
Skills
- Negotiation
- Conflict Resolution
- Professional Communication
- Product Knowledge
- Marketing Practices
- Business Practices
- Phone Etiquette
- Email Etiquette
- Critical Thinking
- Active Listening
- Office Tools Proficiency
- Time Management
- Adaptability
References
Available upon request
Timeline
Customer Service Representative
SSG
09.2024 - Current
Passenger Service Agent
Goddard Catering Group
12.2021 - 07.2024
Customer Service Representative
Sutherland Global
09.2020 - 12.2021
Brand Ambassador
WISYNCO Group Ltd
06.2019 - 08.2020
Business Education -
St.Catherine High School
Angels Primary School
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