David Wilson
Kingston,jamaica
Summary
Creative Sales Agent with many years growing account bases for organizations across diverse industries. Prepares customized proposals based on client needs. Maximizes customer satisfaction and loyalty through quality servicing. Talented Sales Agent with experience convincing, persuading and closing deals.
Overview
18
18
years of professional experience
Work History
Sales Agent
Royal Caribbean Cruiseline
Miami, Florida
01.2013 - 03.2019
- Resolved customer complaints promptly and effectively.
- Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
- Identified opportunities for cross-selling additional products and services.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Continuously met sales goals via strategic prospecting.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Sales Associate
Gleaner/Power 106
Jamaica, Mandeville
07.2008 - 11.2012
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
Sales Agent
E.W. Abraham's & Sons
Jamaica, Kingston
08.2001 - 11.2007
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Attended meetings with current and prospective customers to discuss their business needs.
- Maintained accurate records of all sales activities in the company's CRM system.
Education
Consumer Economics
Knox Community College
Mandeville12-1997
High School Diploma -
Belefield Comprehensive High
Jamaica07-1993
Skills
- Product Demonstrations
- Sales follow-up
- Strategy Development
- Social Media Marketing
- Brand Awareness
- Persuasion techniques
- Sales strategy development
- Upselling strategies
- Contract Preparation
- Proposal Development
- Client analysis
- Sales Strategies
Timeline
Sales Agent
Royal Caribbean Cruiseline
01.2013 - 03.2019
Sales Associate
Gleaner/Power 106
07.2008 - 11.2012
Sales Agent
E.W. Abraham's & Sons
08.2001 - 11.2007
Consumer Economics
Knox Community College
High School Diploma -
Belefield Comprehensive High
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