DAVID WILLS
Medical Sales Professional
Glengoffe ,St. Catherine
Summary
Dedicated and experienced Medical Sales Professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure while adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
17
17
years of post-secondary education
1
1
Language
Work History
Medical Sales Supervisor
CDS Inter Commercial Supplies Ltd
Kingston
01.2022 - 10.2023
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Prepared variety of different written communications, reports and documents.
- Managed team of employees, training and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
- Monitored company inventory to keep stock levels and databases updated.
- Carried out day-to-day duties accurately and efficiently.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
Medical Representative
CDS Inter Commercial Supplies Limited
01.2018 - 12.2021
- Detailed Medical Doctors, Pharmacists and any other medical professional on drugs distributed by company
- Increased product awareness, answered queries, provided advice and introduced new products
- Serviced existing accounts, obtained orders, and established new accounts by planning and organizing daily work schedule
- Kept management informed by submitting activity and results reports, such as daily call reports and weekly work plans
- Provided historical records by maintaining records on area and customer sales
- Liaised with and persuaded targeted doctors and pharmacists to both prescribe and stock products utilizing effective sales skills
- Provided relevant product information as is required by customers
- Met customer needs by promptly attending to problems, complaints or requests
- Worked with sales team to develop strategies and approaches to maximize sales.
Senior Customer Management Representative
Inter Commercial Distributors Limited
01.2016 - 01.2018
- Assisted customers by responding to inquiries and complaints
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Kept records of sales, collections and requisitions
- Prepared weekly delivery reports to give overview of amount of orders that were delivered in any particular week
- Coordinated and dispatched delivery personnel to ensure speedy delivery of orders
- Coordinated customer service representatives and warehouse personnel to ensure highest level of quality and efficiency
- Instructed customer service representatives on how to handle difficult and complicated sales situations.
English Language Teacher
Ministry of Education
01.2015 - 12.2015
- Initiated, facilitated, and moderated classroom discussions
- Evaluated and grade students' class work, assignments, and papers
- Prepared course materials such as syllabi, homework assignments, and handouts
- Maintained knowledge of developments in field by reading current literature, talking with colleagues, and participating in professional conferences
- Assisted students who need extra help with their coursework outside of class
- Taught classes using online technology.
Customer Service Representative
Inter Commercial Distributors Limited
08.2010 - 08.2013
- Communicated with customers by telephone or in person to provide information about products
- Took, processed, cancelled and package orders as necessary
- Kept records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise or adjusting invoices
- Referred unresolved customer grievances to designated departments for further investigation.
Education
Bachelor of Arts - Language And Linguistics
University of The West Indies
Mona 09.2013 - Current
Diploma - Teaching English As A Second Language
UNICA
Colombia 01.2015 - 12.2015
No Degree - Caribbean Advanced Proficiency Exam
Pre University
Mona 09.2009 - 08.2010
High School Diploma -
Oberlin High School
St. Andrew 09.2003 - 07.2008
Skills
Sales Communications
undefinedAccomplishments
- Pre- service training course for international English teaching fellows
- English language teaching fellowship program (Regional meeting II)
- Encuentro Regional I para fellows, mentores y co-docentes
- Management course for leadership development
- 2015 Colombia Bilingüe English teaching fellowship program
- Supervised team of 4 staff members.
Timeline
Medical Sales Supervisor
CDS Inter Commercial Supplies Ltd
01.2022 - 10.2023
Medical Representative
CDS Inter Commercial Supplies Limited
01.2018 - 12.2021
Senior Customer Management Representative
Inter Commercial Distributors Limited
01.2016 - 01.2018
Diploma - Teaching English As A Second Language
UNICA
01.2015 - 12.2015
English Language Teacher
Ministry of Education
01.2015 - 12.2015
Bachelor of Arts - Language And Linguistics
University of The West Indies
09.2013 - Current
Customer Service Representative
Inter Commercial Distributors Limited
08.2010 - 08.2013
No Degree - Caribbean Advanced Proficiency Exam
Pre University
09.2009 - 08.2010
High School Diploma -
Oberlin High School
09.2003 - 07.2008
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