to aid in achieving the aims and goals set out by the company, increasing profits while learning new things and being exposed to new adventures that will help to improve my character.
Overview
10
10
years of professional experience
Work History
Tour Driver
Juta Tours
05.2023 - Current
Provided safe and professional transportation services to local and international clients
Maintained high standards of customer service and vehicle safety
Assisted guests with itinerary coordination and local information
Meal Distribution Volunteer
World Central Kitchen
10.2025 - 01.2026
Assisted with the preparation and distribution of meals to vulnerable communities
Supported logistics and crowd management during large-scale food relief efforts
Worked collaboratively with team members under time-sensitive conditions
Teller
PAYCS Trading Company Limited
07.2021 - 06.2022
Processed customer transactions, including deposits, withdrawals, and bill payments
Maintained accurate financial records and balanced cash drawers daily
Provided excellent customer service while ensuring compliance with company policies
Customer Service Representative
ritelBPO
02.2021 - 06.2021
Handled inbound customer inquiries and resolved service issues efficiently
Maintained professionalism while meeting performance and quality targets
Customer Service Representative
Teleperformance
08.2020 - 12.2020
Provided customer support via phone and electronic communication
Resolved customer concerns while maintaining service-level standards
Front Desk Agent
Secrets St. James Montego Bay
09.2019 - 07.2020
Delivered personalized, high-quality guest service during check-in and check-out, ensuring a seamless luxury experience
Anticipated guest needs and provided tailored recommendations for resort amenities, dining, and activities
Professionally handled guest concerns with discretion and efficiency to uphold brand standards and guest satisfaction
Coordinated with housekeeping, concierge, and other departments to ensure rooms and services met premium expectations
Audit Clerk & Manager’s Assistant
Cashew Grove Provident Society
01.2016 - 01.2019
Assisted with financial audits and record verification
Prepared reports and supported daily administrative operations
Provided clerical and organizational support to management
Education
Barracks Road Primary School
Montego Bay, St. James
CXC subjects including Math and English A, CAPE (unit 1) subjects
Cornwall College
Montego Bay, St. James
Skills
Creativity
People- skills
Multitasking
Organizational
Problem - solving
Accomplishments
Key Club member
Participated in the Dacosta Cup football Championships 2017 & 2018 (Goal Keeper)
MVP 2017 DCUP Championships
References
Bruce Gaynor, 1(876) 868-2013
Warren Barrett, 1(876) 541-9764
Timeline
Meal Distribution Volunteer
World Central Kitchen
10.2025 - 01.2026
Tour Driver
Juta Tours
05.2023 - Current
Teller
PAYCS Trading Company Limited
07.2021 - 06.2022
Customer Service Representative
ritelBPO
02.2021 - 06.2021
Customer Service Representative
Teleperformance
08.2020 - 12.2020
Front Desk Agent
Secrets St. James Montego Bay
09.2019 - 07.2020
Audit Clerk & Manager’s Assistant
Cashew Grove Provident Society
01.2016 - 01.2019
Barracks Road Primary School
CXC subjects including Math and English A, CAPE (unit 1) subjects