Dave Andrew Chin Tung
Kingston
Summary
Dynamic CEO and Startup Founder at GO! Jamaica Travel Company Limited, recognized for driving revenue growth through innovative market strategies and operational leadership. Expert in product development and relationship management, I successfully enhanced customer retention and established strategic partnerships, resulting in significant brand visibility and loyalty.
A results-driven professional with extensive experience in executive leadership. Demonstrates high level of strategic planning and operational management to drive growth and optimize resources. Focused on fostering team collaboration and maintaining flexibility to adapt to changing business needs, ensuring reliable outcomes and enhanced productivity.
Dedicated travel professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
39
39
years of professional experience
Work History
Chif Executive Officer / Startup Founder
GO! Jamaica Travel Company Limited
06.1995 - Current
- Led strategic planning initiatives to enhance operational efficiency and improve service delivery.
- Developed and implemented comprehensive travel marketing strategies to increase brand visibility and customer engagement.
- Oversaw cross-functional teams to ensure alignment with organizational goals and project timelines.
- Established partnerships with local businesses to expand service offerings and enhance client experiences.
- Analyzed market trends and customer feedback to drive product development and refine service offerings.
- Spearheaded customer satisfaction initiatives, leading to enhanced loyalty and repeat business across all services offered.
- Established strong relationships with key stakeholders to enhance collaboration and drive business success.
- Established foundational processes for business operations.
- Developed effective sales strategies that led to increased revenue generation and market share growth.
- Strengthened brand identity with coordinated marketing campaigns that resonated with target audiences.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Championed corporate social responsibility initiatives, aligning the company''s values with community engagement efforts.
- Interviewed, recruited and trained new onboarding candidates.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Developed business concepts through market research and analysis.
- Created initial business plans outlining goals and operational strategies.
- Built an extensive network of connections within the industry, facilitating collaboration and resource sharing among startups.
- Established strong partnerships with key industry players for greater market presence.
- Increased company growth by developing and implementing innovative business strategies.
- Implemented effective marketing campaigns to increase brand recognition and attract new customers.
- Leveraged social media platforms for targeted advertising campaigns that boosted online visibility and brand awareness.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
General Sales Agent
Worldspan
06.1995 - 01.1999
- Fostered relationships with clients to enhance customer loyalty and drive repeat business.
- Developed and executed strategic sales plans to meet organizational goals.
- Trained and mentored junior sales agents in product knowledge and sales techniques.
- Analyzed market trends to identify opportunities for new product offerings.
- Provided valuable feedback from customers to the product development team for continuous improvement initiatives.
- Collaborated with marketing teams to align messaging and improve overall sales effectiveness.
- Analyzed market trends to identify new business opportunities and expand the client base.
- Scoped out competitor activities within assigned territory to stay ahead of industry trends and maintain a competitive edge in the marketplace.
- Increased sales by building strong relationships with clients and identifying their needs.
- Developed sales presentations tailored to individual clients, resulting in more closed deals.
- Improved customer retention rates by providing exceptional service and timely followups.
- Exceeded quarterly sales targets consistently by employing a consultative selling approach.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
District Sales Manager
Trans World Airlines, TWA
02.1990 - 06.1995
- Led strategic sales initiatives to enhance market share and drive revenue growth.
- Developed comprehensive training programs for sales teams, improving product knowledge and customer engagement.
- Analyzed market trends and competitor strategies to inform sales tactics and adjust business plans accordingly.
- Collaborated with cross-functional teams to streamline operations and optimize service delivery to customers.
- Implemented CRM systems to improve customer relationship management and facilitate data-driven decision-making.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
- Expanded market share with targeted account management and new business development initiatives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Prepared sales presentations for clients showing success and credibility of products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
General Mnager
Island Holidays
04.1987 - 01.1990
- Directed operational strategies to enhance guest satisfaction and optimize service delivery.
- Managed team performance through effective coaching and mentoring initiatives.
- Streamlined processes to improve efficiency in daily operations and resource allocation.
- Developed and implemented marketing strategies to increase brand visibility and customer engagement.
- Analyzed market trends to inform strategic decisions and drive business development initiatives.
- Oversaw budget management, ensuring financial targets were met while maintaining high service standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Bachelor of Science - Psychology
McGill University
Montreal, Canada06-1981
Skills
- Product development and expansion
- Organizational leadership
- Business start up
- Operating budgets
- Productivity performance
- Operational leadership
- Corporate leadership
- Staff management
- Policy development and optimization
- New market penetration
- Business alliances
- Market strategies
- Relationship management
- Company leadership
- Performance reporting
- Operational oversight
- Negotiation
- Business development
- Business administration
- Administrative oversight
- Policy development
- Contract management
- Capital expenditures
- Human resources management
- Financial leadership
- Media relations
- Fiscal management
- Innovation management
- Team leadership
- Problem resolution
- Customer relations
- Administrative skills
- Public relations
- Training and development
- Operations management
- Community engagement
- Customer-oriented
- Quality management
- Staff training
- Staff motivation
- Customer retention
- Staff development
- Sales expertise
- Staffing
- Branding
- New business development
- Performance evaluations
- Community outreach
- Vendor negotiations
- Networking
- Business planning
- Sales analysis
- Marketing
- Market analysis
- Growth planning
- Vendor sourcing
- Strategy development
Accomplishments
With 46 years experience in the travel industry I have led GO! Jamaica Travel to numerous international and local travel awards starting in 2012 - World Travel Awards and The Gleaner Hospitality Jamaica Awards. Personally i have been recognized by the Jamaica Tourist Board as amongst the top 7 travel persons worldwide in bringing visitors to Jamaica.
Timeline
Chif Executive Officer / Startup Founder
GO! Jamaica Travel Company Limited
06.1995 - Current
General Sales Agent
Worldspan
06.1995 - 01.1999
District Sales Manager
Trans World Airlines, TWA
02.1990 - 06.1995
General Mnager
Island Holidays
04.1987 - 01.1990
Bachelor of Science - Psychology
McGill University