Jardine Lawrence
Montego Bay,08
Summary
I have experience in both office management and housekeeping, based on my experience in the work world I am a quick learner and very goal driven, not afraid of opening up to learning new things also a great team player whatever I learn I am not afraid of sharing with my peers, however I am willing to learn more and contribute to whatever organization I am employed to, I consider myself to be an asset in a growing organization.
Overview
14
14
years of professional experience
Work History
Collections Agent
C4 Global
Montego Bay, Saint James
07.2023 - Current
- Managed daily operations in collections department to ensure timely debt recovery.
- Utilized various communication channels to contact debtors and negotiate settlements.
- Conducted credit risk assessments on new and existing customers.
- Resolved balance errors using accounting software.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Maintained accurate records of collection activities in database system.
- Received payments and posted amounts to customer accounts.
- Contacted insurance companies to check status of claim payments.
- Monitored customer accounts for changes in financial status or contact information.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Updated account status and maintained accurate records of all collection activities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Processed payments over phone and set up recurring drafts.
Sales Associate
Centerfield
Montego Bay, Saint James
09.2022 - 07.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers to determine wants or needs.
- Processed transactions using a point-of-sale system.
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
- Assessed customer needs to provide assistance and information on product features.
- Described merchandise and explained use, operation and care.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed promotional strategies to increase sales volume.
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Service Representative
Collective Solution
Lucea, Hanover
10.2018 - 08.2022
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated system with order specifics and customer details, preferences, and billing information.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated databases with new and modified customer data.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Strengthened customer retention by offering discount options.
- Mentored junior team members and managed employee relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales Associate
Teleperformance
Montego Bay, Saint James
02.2018 - 04.2018
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers to determine wants or needs.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Described merchandise and explained use, operation and care.
- Answered customer inquiries regarding product features, pricing, and availability.
- Recommended, selected and located merchandise based on customer desires.
- Developed promotional strategies to increase sales volume.
- Assisted customer with planning their vacations, by booking hotels based on their finances and the comfort of them and their families as well as flights.
Collections Agent
Xerox
Montego Bay, Saint James
02.2012 - 01.2018
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Maintained accurate records of collection activities in database system.
- Received payments and posted amounts to customer accounts.
- Monitored customer accounts for changes in financial status or contact information.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Processed payments over phone and set up recurring drafts.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Located and monitored overdue accounts using billing system to begin collections process.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Analyzed customer data to identify potential areas of improvement within the collections department.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Answered customer questions regarding account discrepancies or problems.
Data Entry Clerk
Logo Stitch
Kingston, St Andrew
04.2011 - 05.2011
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Operated various office equipment such as scanners, printers. when required.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Jose Marti Technical High School
Twickenham Park, Spanish Town, Jamaica07-2011
Skills
- Repayment negotiations
- Collections processing
- Debt management
- Billing and collections best practices
- Skip tracing
- Goal orientation
- Staff development
- Debt negotiation
- Cooking
- Cleaning
- Washing
- I am good with house keeping, and assisting with kids even the elderly
References
References available upon request.
Timeline
Collections Agent
C4 Global
07.2023 - Current
Sales Associate
Centerfield
09.2022 - 07.2023
Customer Service Representative
Collective Solution
10.2018 - 08.2022
Sales Associate
Teleperformance
02.2018 - 04.2018
Collections Agent
Xerox
02.2012 - 01.2018
Data Entry Clerk
Logo Stitch
04.2011 - 05.2011
High School Diploma -
Jose Marti Technical High School