DARIEN-ANDROS PARKINSON

• Prepared classic, modern and unique cocktails for each customer.
• Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
• Create drinks menu
• Provides exceptional service to cabana guests
• Cover all butler duties required by the company.

• Meet guests when they arrive and getting them settled in their rooms
• Making dining and entertainment arrangements
• Keep guest rooms and suites up to the hotel and guest standards
• Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc
• Serve meals and pour drinks for guests.
• Arranged for extra bedding, linens, towels and furniture to satisfy guests.
• Kept server areas clean and stocked to increase efficiency while working tables.

• Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc
• Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc
• Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests
• Keeps concerned departments informed about the guest allergies and food preferences
• Perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check-out etc on the hotel software
• Being fully aware of the Room Service, Romantic Dinner menus and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.

• Provide Excellent customer service
• Billing explanations
• Recommend products (Tv, Hsi & Voip) based on needs
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.

• Conducts the in-room check-in process in a fast and efficient manner, following all the standards and liaising with bellmen for luggage delivery
• Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc
• Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc
• Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests.

• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested
• Ensure and provide flawless, upscale, professional and high-class guest service experiences
• Manage the payment methods of assessing patient with insurance coverage available
• Oversee and coordinate all arrivals and departures of special patients and all patients in general
• Communicate with medical professional, health care organization and their stakeholders
• Managing the PR aspect of a potential crisis
• Contact daily with the insurance companies to keep abreast of the status and progress of the foreign patient
• Provide (emotional) support to patients and their family members as necessary
• Deal daily with Insurance company in order to have the GOP from the Insurance companies.

• Excellence at, (HireRight), Montego Bay, Work in multi-channel support environment of phone, emails, and/or online live chat
• Ensure adherence guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems
• Communicate account changes/corrections and document tracking request to appropriate internal team
• Deescalate issues by providing solutions while maintaining professionalism, courtesy, empathy and a, sense of urgency.

• Respond to inbound phone calls and sales inquiries in timely, efficient and professional manner
• Use a customer-focused, consultative sales process to educate customers on what product/services will best fit their needs
• Maintain expert-level knowledge on the features and business applications of the company's product line.

• Handle inbound technical calls effectively and efficiently using proactive customer service, call control techniques and proven technical troubleshooting procedures
• Create an exceptional experience for customer by using professional customer service techniques
• Resolve customer questions/concerns efficiently and effectively using active listening.

• Provide quality customer service to customers from BPO sector
• Manage escalated calls to ensure that each customer's needs are met
• Sell AT&T Products (TV, HSIA and VOIP) and services
• Coach agents on how to effectively offer exceptional Customer Service and use the requires sales techniques on every applicable call.

Front Desk. Food and bake Theory & Practical. Hospitality Ethics. Morality and Moral Development. Time Management, Change Management ETC.

• Perform advanced welding using gas metal arc welding process GMAW -(Metal inert gas MIG).

• Weld using gas tungsten metal arc welding process GTMA - (Tungsten inert gas -TIG).

• Perform advanced welding using oxyacetylene welding process (OAW).

• Perform basic welding using manual metal arc welding process (MMAW).