Summary
Work History
Education
Skills
Timeline
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Danielle S. Sculley

Team Manager
27 Vermont Avenue, Heavendale, Kingston 19

Summary

Goal-oriented Team Manager dedicated to meeting team performance objective and achieving set targets. Offering over 6 years of extensive leadership experience in the customer service industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written commutation skills paired with excellent time management and leadership abilities. Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Using independent decision-maing skills and sound judgment to positively impact company success.

Work History

Team Manager

Alorica
  • Evaluated employee performance on monthly basis and coached and trained over 20 team members, increasing quality of work and employee motivation.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Led employee relations through effective communication, coaching, training, and development.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures
  • Facilitated meetings to communicate team performance goals and results
  • Developed performance measurement strategies, identifying areas for improvement

Customer Service Representative

Ibex
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Met customer call guidelines for service levels, handle time and productivity

Sale Representative

Dunn's Electrical, Light & Home Decor
    • Trained and mentored new sales representatives.
    • Developed and delivered engaging sales presentations to convey product benefits.
    • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
    • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Greeted customer, helped locate merchandise, suggested suitable options informed them of current store promotions to encourage additional sales purchases.

Secretary

Abibas Fashion & More
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Produce accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Handled scheduling for manger calendar and prepared meeting agendas.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending
  • Maintained daily report documents, memos and invoices

Healthcare Assistant

Glo's Adult Care Center
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy
  • Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance
  • Communicated effectively with patients and families to provide information about care and treatment
  • Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking

Health Care Aide

Cheltenham
    • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
    • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
    • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
    • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Education

School Leaving Certificate
Excelsior High School

City And Guilds: Health Care And Office Skills
Instituteof InternationalRecognized Qualification

Diploma: Phlebotomy
Distinction College

Skills

    Staff Management

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Timeline

Team Manager

Alorica

Customer Service Representative

Ibex

Sale Representative

Dunn's Electrical, Light & Home Decor

Secretary

Abibas Fashion & More

Healthcare Assistant

Glo's Adult Care Center

Health Care Aide

Cheltenham

School Leaving Certificate

City And Guilds: Health Care And Office Skills

Diploma: Phlebotomy

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Danielle S. SculleyTeam Manager