Danielle South
Jackson Drive Mandeville PO Manchester
Summary
Results and goal oriented professional with a strong background in customer service and performance coaching. Adept at training and mentoring employees, optimizing operational efficiencies by implementing strategies that align with organizational goals and fostering collaborative work environments , and best practices that’s inclusive. Passionate about building relationships, fostering innovation, and driving organizational success through effective leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Hospitality Officer
JN Bank
02.2022 - Current
- Train and guide team members on customer service best practices and performance improvement strategies to support employee development
- Evaluate interactions with customers to identify gaps in service delivery and implement corrective action to align with SPARC values
- Contribute to the achievement of sales & services.
- Identify prospects for new members, make contact and discuss their needs.
- Promote good member and customer relations by developing rapport.
Member Service Officer
JN Bank
09.2017 - 02.2022
- Provided guidance to customers on financial products and services, enhancing overall branch performance.
- Processed service requests and identified opportunities for cross-selling to improve sales outcomes.
Intern
JN Bank
11.2016 - 05.2017
- Assisted with performance data collection and analysis to improve customer service strategies.
- Supported internal teams in tracking and enhancing service efficiency.
Education
Bachelor of Science - International Relations (Major)Management Studies
University of The West Indies
01.2016
Skills
- Performance Management & Training
- Advanced Microsoft Office (Excel, Word & PowerPoint)
- Strategic Planning & Problem Solving
- Training & Talent Development
- Public Speaking
- Project Management
- Highly Organized
Certification
- Certification Courses (2024-2025)
- Supervisory Management
- Public Speaking
- Project Management
- Coursera Certification in Microsoft Office 365.
- CIPD Level 5 Associate Diploma in Organizational Learning & Development (Pursuing)
Volunteer
Scholarship Provider & Mentor – Kiana South C to A Scholarship
Manchester High School | 2021 – Present
- Mentor to high school students, providing guidance, encouragement, and accountability to help them achieve academic excellence.
- Deliver impactful coaching sessions that consistently connects students to their vision and future goals.
References
Kareem, Hoilett, Supervisor, 876-926-1344 ext 3355, JN Bank
Awards
Outstanding Customer Service Award – JN Bank, Christiana (2022)
Timeline
Member Hospitality Officer
JN Bank
02.2022 - Current
Member Service Officer
JN Bank
09.2017 - 02.2022
Intern
JN Bank
11.2016 - 05.2017
Bachelor of Science - International Relations (Major)Management Studies
University of The West Indies
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