DANIEL VIRGO
Montego Bay,Jamaica
Summary
Organized professional with solid communication skills and pays close attention to detail, looking for an available position where I can have positive interactions with customers and enhance my skills. Eager and motivated to apply experience and expertise in a new environment. Professional and ready to deliver excellence and the highest level of productivity.
Overview
6
6
years of professional experience
Work History
Staffing Coordinator
Teleperformance
01.2022 - 05.2023
- Created and maintained schedules for call center staff to ensure adequate coverage and meet performance metrics.
- Developed and delivered training programs for new and existing employees to enhance customer service skills, product knowledge, and call handling techniques.
- Conducted regular performance evaluations and provided coaching to enhance individual and team performance.
- Monitored and analyzed call center metrics, identifying areas for improvement and implementing strategies to increase productivity and efficiency.
Sales Representative
Boswell's Hardware
07.2017 - 08.2018
- Guided customers in selecting and purchasing hardware products, enhancing their satisfaction through exceptional service and product expertise.
- Executed customer transactions with accuracy and efficiency, leveraging POS and inventory management systems to streamline operations.
- Organized and maintained store environment, optimizing product displays for safety and accessibility.
Education
BSc. - Child and Adolescent Development
University of Technology
Jamaica01-2022
2 CSEC Subjects -
Ocho Rios High School
01-2017
5 CSEC Subjects -
St. Hilda's Diocesan High School
01-2016
Skills
- Microsoft Office Proficiency
- Communication Skills
- Customer Service & Relations
- Collaboration Skills
- Problem-Solving Skills
- Organizational Know-How
- Research Skills
- Sales & Negotiation
- Data & Inventory Management
Languages
English
Timeline
Staffing Coordinator
Teleperformance
01.2022 - 05.2023
Sales Representative
Boswell's Hardware
07.2017 - 08.2018
BSc. - Child and Adolescent Development
University of Technology
2 CSEC Subjects -
Ocho Rios High School
5 CSEC Subjects -
St. Hilda's Diocesan High School