daniel Hepburn
Kingston
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
1
1
year of professional experience
Work History
Manager of Operations
Danielle’s Enterprise &more
Kingston
03.2024 - Current
- Planned and coordinated logistics for large-scale events or conferences.
- Negotiated contracts with vendors for services necessary for daily operations.
- Developed and implemented operational policies and procedures to improve efficiency.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Created and managed budgets for operational departments and monitored progress against goals.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Implemented systems for tracking operational performance metrics.
- Oversaw inventory management activities including ordering supplies as needed.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Developed and maintained operational policies and procedures.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
Housekeeper
first light resort lvl
Groveland
10.2024 - 01.2025
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Changed bed linens and towels, tidied up rooms.
- Followed safety procedures when handling hazardous materials.
- Disinfected telephones, light switches and other frequently touched objects.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Emptied trash receptacles throughout the property.
- Reported any maintenance issues or damage to supervisors immediately.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Sanitized all areas of the hotel lobby and public restrooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Laundered sheets and removed stains to restore linens to pristine condition.
Education
High School Diploma -
St Andrew Technical Evening Institute
kingston jamaica06-2019
Skills
- Logistics coordination
- Contract negotiation
- Operational policy development
- Budget management
Timeline
Housekeeper
first light resort lvl
10.2024 - 01.2025
Manager of Operations
Danielle’s Enterprise &more
03.2024 - Current
High School Diploma -
St Andrew Technical Evening Institute