Microsoft Suite
Daniel Gordon
Customer Service Representative
Kingston
Summary
Dedicated and empathetic Customer Service Representative with over 4 years of experience in high-volume call centers and dynamic retail environments. Proven ability to resolve customer concerns efficiently while consistently maintaining high satisfaction ratings. Skilled in de-escalating challenging situations, demonstrating patience, and applying a proactive approach to problem-solving. Known for clear and effective communication, and committed to delivering exceptional customer care. Eager to contribute to a team where customer satisfaction is the top priority.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Optimum Billing
04.2025 - Current
- My responsibilities are assisting customers to understand their service bill, applying credits and promotions, and general billing queries through over-the-phone consultations.
- Though billing focused I am trained to handle other issues related to optimum for each customer and offer excellent customer service.
- Handled a variety of customer service issues beyond billing, including service optimization and account management, demonstrating versatility and maintaining high customer satisfaction scores.
Roadside Assistance
Mercedes-Benz|Concentrix
12.2023 - 04.2025
- Provided prompt and efficient roadside assistance services to Mercedes-Benz drivers and partners, ensuring their safety and satisfaction while dispatching appropriate resources.
- Responded to emergency calls related to vehicle breakdowns, flat tires, fuel delivery, and lockout situations with professionalism and urgency.
- Coordinated with tow truck operators, repair shops and Mercedes-Benz dealerships to facilitate quick vehicle recovery and minimize customer wait times.
Sales representative
Centerfield
04.2023 - 12.2023
- As a hard sales representative, my primary responsibilities included proactively engaging with potential clients through inbound calls to actively promote home and cellular services.
- Consistently met and exceeded monthly sales targets through effective communication and negotiation skills.
- Utilized CRM software to track leads, manage client interactions, and follow up on sales opportunities, improving sales pipeline efficiency and encouraging repeat business.
Education
High school Diploma -
Port Maria Preparatory And High School
Port Maria, Jamaica06-2019
Skills
- Empathy
- Active Listening
- Problem-solving
- Critical Thinking
- Stress Management
- Effective Communication
- Product Knowledge
- Improves based on feedback
Software
Sales Force
Timeline
Customer Service Representative
Optimum Billing
04.2025 - Current
Roadside Assistance
Mercedes-Benz|Concentrix
12.2023 - 04.2025
Sales representative
Centerfield
04.2023 - 12.2023
High school Diploma -
Port Maria Preparatory And High School
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