Summary
Overview
Work History
Education
Skills
Interest
Software
Timeline
Generic
Daniel Dwyer

Daniel Dwyer

Portmore

Summary

Successful at completing new installations, updates and configuration of network components.


Experienced in setting up devices, troubleshooting issues and optimizing settings.


Knowledgeable about maintaining current software and hardware to meet user needs.


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.


Committed to maintaining professional relationships to increase profitability and drive business results.


Resourceful Sales Agent effective at achieving aggressive sales goals.


Dedicated to building rapport with internal suppliers and customers.


Well-versed in establishing and expanding market presence to accomplish solid growth.

Overview

11
11
years of professional experience

Work History

Computer/ Network Technician

Freelancer
09.2021 - Current
  • I specialize in repairing desktop computers/laptops whenever the customer is having both hardware and software issues
  • I create system admin virtual machines for clients overseas so that they could be able to add different users for their business
  • I troubleshoot network connections and also create network cables for users locally so that they could get access to their internet on their PC without having to use WIFI

Customer Service Representative/I.T Field Support

Ibex Global
09.2022 - 11.2024
  • Dealing with both hardware and software aspects of computers by developing different types of deployment packages for each PC.
  • Manually reimaging PCs if there is a hard drive failure or security update that cannot be done via remote software deployment.
  • Assist business owners with the jobs that they post on the Indeed platform.
  • Assist business owners with their billing queries.
  • Navigating business owners, that created a profile on Indeed as to how they can create jobs and add admins to their account so that they can perform specific roles that the business owners had assigned to them.

Customer Service Representative

Sutherland Global
03.2022 - 06.2022
  • I worked as a customer service representative for an account by the name of StubHub where I would help customers buy tickets
  • I also assist customers who are having issues with tickets that they already bought and ensure that their issues are resolved as best as possible

Data Analysis

T. Geddes Grant
06.2021 - 12.2021
  • I worked in the IT Department as a Data Analysis where I would store device inventory into a system portal to better organize what's been used or what's new
  • I also input payment documents for different devices that come into the department once it has been approved by the IT director

Sales Representative

Alorica
10.2021 - 11.2021
  • I work in the central reservations department where I would book hotel rooms for guests who call in for any specific hotel, they choose to stay in
  • I make every effort in solving all my guests' queries and ensure that they are well satisfied with the great services that I have provided to them

Sales Expert

Centerfield
02.2019 - 08.2019
  • I assist customers who call about their AT&T and DIRECTV services that are provided in their area
  • Also, I assisted customers by providing them with other third-party internet services that are in their area

Assistant Teacher/Assistant Secretary

Naggo Head Primary School
02.2018 - 05.2018
  • I helped assist in teaching grade six students and prepare them for their examinations
  • I worked in the office where I would help assist teachers and the secretary with editing spreadsheets, and also printing and scanning documents

Office Clerk/Assistant Secretary

St. John's College and Preparatory School
06.2014 - 08.2014
  • Ensure that all documents are filed according to the system
  • Recovering school documents when needed

Education

No Degree - Computer Servicing And Support

H.E.A.R.T Trust (National Tool & Engineering Insti
08.2021

No Degree - Customer Service

MATHS Unlimited
07.2019

No Degree - Data Entry

H.E.A.R.T Academy National Youth Service
05.2018

High School Diploma - undefined

St. Johns College And Preparatory School
10.2017

Skills

  • Network configuration
  • Hardware Installation
  • Software Installation
  • Wireless Networking
  • Network Troubleshooting
  • Hardware Inventory Management
  • Software configuration
  • Data Entry
  • Call Center Operations
  • Customer Service
  • Sales expertise

Interest

I'm interested in learning more about software engineering, I'm also looking forward in getting a  more indebt feel regarding Cyber Security and Programming.

Software

PDQ Deployment

PDQ Inventory

E-service

Active Directory

Salesforce

Integra

Microsoft Office

ManageEngine Endpoint Central 11

Zendesk

Slack

Timeline

Customer Service Representative/I.T Field Support

Ibex Global
09.2022 - 11.2024

Customer Service Representative

Sutherland Global
03.2022 - 06.2022

Sales Representative

Alorica
10.2021 - 11.2021

Computer/ Network Technician

Freelancer
09.2021 - Current

Data Analysis

T. Geddes Grant
06.2021 - 12.2021

Sales Expert

Centerfield
02.2019 - 08.2019

Assistant Teacher/Assistant Secretary

Naggo Head Primary School
02.2018 - 05.2018

Office Clerk/Assistant Secretary

St. John's College and Preparatory School
06.2014 - 08.2014

No Degree - Computer Servicing And Support

H.E.A.R.T Trust (National Tool & Engineering Insti

No Degree - Customer Service

MATHS Unlimited

No Degree - Data Entry

H.E.A.R.T Academy National Youth Service

High School Diploma - undefined

St. Johns College And Preparatory School

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Daniel Dwyer