Daniel Berry
Half-way Tree
Summary
Dedicated and results-driven professional with a strong commitment to integrity, collaboration, and excellence in communication. Known for fostering positive team environments, building trust across diverse groups, and delivering consistent results through open, respectful dialogue. Adept at developing strong interpersonal relationships, resolving conflicts constructively, and motivating teams to achieve shared goals. Brings a proactive approach to leadership, a keen understanding of team dynamics, and a steadfast commitment to ethical practices in every aspect of work.
Overview
4
4
years of professional experience
Work History
Executive Admin./Sales Supervisor
Chloe's Cleaning Company
09.2024 - 04.2025
- Performed financial reporting and analysis to ensure the company was meeting its obligations to the client
- Recruited paid staff members to assist with event management and implementation of a volunteer retention bonus program
- Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for 3 months
- Developed an improved presentation and training manual for staff to use in customer service interactions
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Inbound Outbound Sales Agent
Hinduja Global Solutions
05.2022 - 07.2024
- Handled and quickly resolved customer issues regarding product sales and customer service problems
- Maintained detailed product knowledge to competently and expertly advise customers
- Increased customer satisfaction by offering friendly, helpful and informative sales service
- Generated leads by making cold calls to potential customers.
- Utilized CRM software to streamline call processes and increase efficiency.
- Applied correct hold and transfer procedures, consistently keeping call times within timeframe target
- Made high volume of sales calls per day, exceeding company outbound call targets
- Recorded details from customer communications on CRM
- Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions.
Accounting Clerk Data Entry Clerk
Wolmer's Boys' School
07.2021 - 04.2022
- Identified and pursued opportunities to upsell company products and services
- Support with outbound calls to customers about specific sales and marketing promotional campaigns
- Followed customer service script for uniformity in handling customer issues
- Documented and alerted management teams of trends in customer calls
- Completed and filed mass statutory deductions
- Processed and filed Tax Exemptions
- Managed petty cash books and purchase invoices
- Managed inventory/Stocks
- Disbursed payments from petty cash
- Analyzed data for accuracy before inputting into system and other data entry duties
- Confirm correctness of names, dates, information and facts before inputting data
- Maximize deductions by completing tax and exemption reporting reviews in preparation for tax returns before filing
- Managed billing matters by verifying discrepancies and resolving client issues
- Assisted accounting staff with month-end financial reports to increase organizational turnaround times on completed reports for clients.
Education
Business Management Supervision (Level 3) - Pending -
Garmex HEART Academy
07.2025
Diploma of Higher Education - Human Resource
Alison University
01.2024
Certificate of Higher Education - Business and Engineering
Calabar High School
01.2020
Skills
- Integrity & Ethics
- Database Search and Data Entry Skills
- Quality Assurance
- Problem Solving and Adaptability
- Microsoft/Google Suite Professional
Timeline
Executive Admin./Sales Supervisor
Chloe's Cleaning Company
09.2024 - 04.2025
Inbound Outbound Sales Agent
Hinduja Global Solutions
05.2022 - 07.2024
Accounting Clerk Data Entry Clerk
Wolmer's Boys' School
07.2021 - 04.2022
Diploma of Higher Education - Human Resource
Alison University
Certificate of Higher Education - Business and Engineering
Calabar High School
Business Management Supervision (Level 3) - Pending -
Garmex HEART Academy
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