Danielle Gauntlet
Kingston
Summary
I am a very talented training professional and program leader with a practiced eye focused on assessing the needs and strengths of workers. Helps employees improve abilities and performance with targeted training strategies. Excellent recordkeeping, assessment, and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Trainer (Account Analyst)
The Office Guru
03.2022 - 06.2024
- I manage knowledge transfer, develop training materials, and deliver effective training sessions.
- I standardize training modules to align with new process updates.
- I execute process training for the Operations team, ensuring consistent results.
- I collaborate with the Quality team and management to identify learning gaps.
- I develop LEAN, solution-oriented, and measurable training programs.
- I ensure all team members are well-equipped with the necessary skills and knowledge.
Sales Representative
Fusion BPO
07.2021 - 01.2022
- Performed sales tasks by initiating contact with prospects and customers.
- Contacted customers frequently by phone, with occasional use of electronic communication methods such as email.
- Made cold calls to pitch products and services.
- Identified leads and compiled contact lists or obtained prospect lists from other sources.
Customer Service Agent
Sutherland Global Services
07.2020 - 01.2021
- Responded to customer inquiries via phone, email, or chat.
- Assisted customers with orders, returns, and account-related issues.
- Resolved customer complaints in a timely and satisfactory manner.
- Updated customer account information as needed.
- Processed customer orders and handled returns and exchanges.
- Maintained a high level of product knowledge to assist with inquiries.
- Provided accurate and helpful information to customers.
- Followed up with customers to ensure their issues were adequately addressed.
- Documented customer interactions and transactions in the company's database.
Customer Service Guide
Jamaica Urban Transit Company
07.2018 - 06.2020
Floor Attendant
Brooklyn Supermarket
07.2014 - 11.2017
Chef/Wrapper
Pita Grill
07.2016 - 11.2016
Education
HEART NCT VET - Food Preparation
HEART NCT VET Food Preparation Level 1, 2, & 3
Kingston, Jamaica11.2017
High School Diploma -
High School Diploma
Kingston, Jamaica06.2014
Skills
- EXCELLENT ORAL AND WRITING SKILLS
- PROBLEM-SOLVING, REASONING, AND MULTITASKING
- DATA ENTRY
- SPREADSHEETS AND JOURNAL ENTRIES
- AUDIT REPORTING
- ACCOUNT RESOLUTION
- UPDATING SPREADSHEETS
- PLANNING AND CREATING PRODUCT MATERIAL
Affiliations
- Debating Society Member
- Cheerleading Team
- 4H Member
- Dance Drama and Culture Club member
- Environmental club member
- 4H Club Member
- Environmental Club Member
- Dance, Drama and Culture Club Member
Timeline
Trainer (Account Analyst)
The Office Guru
03.2022 - 06.2024
Sales Representative
Fusion BPO
07.2021 - 01.2022
Customer Service Agent
Sutherland Global Services
07.2020 - 01.2021
Customer Service Guide
Jamaica Urban Transit Company
07.2018 - 06.2020
Chef/Wrapper
Pita Grill
07.2016 - 11.2016
Floor Attendant
Brooklyn Supermarket
07.2014 - 11.2017
HEART NCT VET - Food Preparation
HEART NCT VET Food Preparation Level 1, 2, & 3
High School Diploma -
High School Diploma
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