DANE CARR
Kingston
Summary
Detail-oriented team player hardworking and passionate with strong organizational skills. And the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Director of Patient Services/Operations Manager
RHN - Remote Healthcare Network Of Texas LLC
Arlington TX USA (Remote)
08.2022 - 05.2024
- Increased patient safety by implementing rigorous quality assurance measures and risk management protocols, and HIPAA compliance.
- Established a culture of continuous improvement, driving ongoing advancements in patient care standards and service delivery methods.
- Cultivated partnerships with external stakeholders including healthcare institutions, insurance companies, to enhance service offerings for patients.
- Improved staff efficiency through the development of comprehensive training programs and performance evaluation systems.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Streamlined communication between departments, resulting in more efficient care coordination and an improved overall patient experience.
Senior Patient Coordinator (Account Manager)
WELLNESS FOR LIFE LLC
Bend, Oregon (Remote)
04.2020 - 08.2022
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Resolved issues with the RPM/CCM Program in a timely manner, minimizing stress on the patients and enhancing satisfaction levels.
- Improved patient flow by coordinating with medical staff, ensuring timely communication between departments.
- Managed insurance verifications to ensure accurate billing and timely reimbursements.
- Ensured HIPAA compliance by maintaining secure handling of sensitive patient information at all times.
Sales Rep
FUSION BPO SERVICES
12.2017 - 10.2018
- Providing Contractors, Mason, Repair Tech, etc
- With jobs, Basically, they pay a monthly fee for an account, which we set up for them so more customer and Home Owners in their area can find them easily
- Plus when the workload is low we offer them jobs outside of their states as well.
Student Loans Relief Program
DG CALL SALES SOLUTIONS
10.2015 - 11.2016
- Helping Person with outstanding Student Loans to be apart of the Federal Government Student Loan Debt Forgiveness Program, which helps to reduce their monthly payment or complete forgiveness of the loans after a period of years 10 for Public workers and 20 years for non-public workers
- Debt Collections for couple weeks as well.
- Self-motivated, with a strong sense of personal responsibility.
Sales Agent (Telemarketer)
JAMAICA AGENT SERVICE LIMITED (Newly Alorica)
E Trade Way, Portmore, Jamaica, Portmore, Saint Ca
01.2007 - 10.2015
- Dial on campaign such as (DSL, Long Distance calls, Local calls Direct TV Packages and Wireless Cell Phone Sales etc
- Cricket Campaign (Cell Phone Renewal Service) Customer Care
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales and customer satisfaction through personalized servicing.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Customer Service Representive
Data Entry using Microsoft Excel
MINT CORPORATION (Chartered Accountants)
08.2005 - 01.2006
- Preparation of Statutory Returns Bank and cash book Reconciliations Other Assigned Duties
Data Entry using Microsoft Excel
DELOITTE & TOUCHE (Chartered Accountants)
07.2004
- Cheque Sorting Other duties
Junior Accountant (Work Experience)
UP PARK CAMP (Jamaica Defense Force)
Kingston JM
- Stock Inventory
- Inventory Accounts Reconciliation
- Data Entry
- Prepared journal entries and entered into the company software system
Education
Associate Degree - Accounts Major
EXCELSIOR COMMUNITY COLLEGE
06.2005
TRENCH TOWN COMP. HIGH SCHOOL
06.2003
Skills
- Journal Entries
- HIPAA Compliance
- Medicare and Medicaid knowledge
- Training and mentoring
- Insurance Verification
- Healthcare management
- Staff Development
- Recruitment and retention
- Customer Service
- Customer Relationship Building
- Sales expertise
- Data Entry
Affiliations
- Member of the Key Club- Director of Projects
- Student Council Body (Prefect) and Deputy Head Boy
Telephone
876-594-0743
References
- Mrs. Tanya Evans-Hope, Senior Accountant, Resource Options Limited, 1d Braemar Avenue, Kingston, 5, (876) 391-7498
- Mr. John Right or Mr. Christopher Boucher, Floor Supervisor, Jamaica Agent Service Limited, Portmore Informatics Park, Lot 7 East Trade Way, Waterford, Portmore, St. Catherine, (876) 997-8860
Hobbies
Love to play music in my spare time like Reggae, Souls, and R&B
Timeline
Director of Patient Services/Operations Manager
RHN - Remote Healthcare Network Of Texas LLC
08.2022 - 05.2024
Senior Patient Coordinator (Account Manager)
WELLNESS FOR LIFE LLC
04.2020 - 08.2022
Sales Rep
FUSION BPO SERVICES
12.2017 - 10.2018
Student Loans Relief Program
DG CALL SALES SOLUTIONS
10.2015 - 11.2016
Sales Agent (Telemarketer)
JAMAICA AGENT SERVICE LIMITED (Newly Alorica)
01.2007 - 10.2015
Data Entry using Microsoft Excel
MINT CORPORATION (Chartered Accountants)
08.2005 - 01.2006
Data Entry using Microsoft Excel
DELOITTE & TOUCHE (Chartered Accountants)
07.2004
Junior Accountant (Work Experience)
UP PARK CAMP (Jamaica Defense Force)
Associate Degree - Accounts Major
EXCELSIOR COMMUNITY COLLEGE
TRENCH TOWN COMP. HIGH SCHOOL